Sales & Marketing Executive
2 months ago
Answer guest questions about property facilities and services accurately and completely from all digital platforms.
- Prepare sales-related documents and handle full event payment process.
- Respond to and fulfill any special event arrangements requested by clients.
- Coordinate with guests employees and departments to ensure guest needs are met.
- Set up banquet area/room ensuring cleanliness and proper equipment setup.
- Inspect and maintain table setups according to group requirements and company standards.
- Ensure all suppliers and clients comply with venue terms and conditions.
- Manage event inventory stock and ensure it is organized before and after events.
- Handle customer complaints and resolve issues with minimum cost involvement prioritizing customer satisfaction.
- Assist Marketing Manager in promoting brand image internally and externally.
- Utilize sales techniques to maximize revenue while maintaining existing customer base.
- Identify opportunities to upsell customers and sell enhancements to provide a better experience.
- Develop branded advertising campaigns and support marketing and design teams in content coordination.
- Establish tracking systems for marketing campaigns and online activities.
- Contribute to building and strengthening the organization's brand across all media channels.
- Supervise print contractors and other promotional vendors.
- Maintain strict confidentiality of sensitive information.
**; Requirements**:
- Supportive Functions: Additionally to completing the main functions this role may involve performing a mix of the following supportive tasks: cooperation with colleagues self-motivation and readiness to take on new responsibilities adaptability to different departments and projects and completing other necessary duties.
- Required qualifications include: a degree in Hospitality/ Marketing/ Public Relations/Mass Communication (from a college or university) eagerness to learn and collaborate with different company departments ability to handle multiple tasks simultaneously and capability to work effectively in high-pressure and fast-paced environments.
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