Executive - Cico Merchant Support
7 months ago
**Your responsibilities will be to**:
- Execute day-to-day operational tasks outlined by Manager, follow up on all the tasks assigned and complete in a timely manner;
- Ensure all tasks/assignments work within the Company’s SOP guidelines and Matrix framework, and liaise and work closely with various stakeholders to ensure a smooth operational process;
- Provide customer/merchant with accurate, relevant and useful information with regards to MTA’s products and services;
- Ensure that all incoming external/internal queries, problems and complaints are fully resolved within the team as a ‘Solution-Center’. Use sound judgment and take decisions that will maximize customer/channels/touchpoints satisfaction.
**To be eligible for this role, you will require**:
- Knowledge of PC usage and knows how-to navigate websites/online portals;
- Experience in customer service/ contact centre is an added advantage;
- Willing to work on shift basis, weekends and PH.
- Good confidence level & patience in handling customers.
**Office Location: KLMO 03-01, Wisma GTK, Level 03-01, No.10, Jalan Hang Lekiu, 50100 Kuala Lumpur**
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
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