Administrative Officer; Campus Services

1 week ago

Semenyih, Malaysia The University of Nottingham Malaysia Campus Full time

**Responsibilities**:

- To comply with Standard Operating Procedures (SOP) as a guideline for mailroom, despatching, and reception services operations.
- To monitor, coordinate and review the mailroom, dispatching and reception operations.
- To liaise and coordinate with relevant department and students for any mailroom, despatching and reception services request and complaint.
- To assist on liaise with any relevant stakeholders for feedback of student’s preference towards mailroom, despatching, and reception system.
- To assist and responsible for ensuring the incoming mail/parcel from couriers secure in mail room and handover to the right recipient/department.
- To administrate and monitoring any development required for service improvement from time to time.
- Staffing and supervise the despatching and receptionist
- To plan and coordinate student helper planning and budgeting.
- To assist for provide any related operational report and present to reporting line manager and Head of Department.
- To participate in the budget planning for service improvement and cost management.
- To execute and attend any ad-hoc task or other duties assigned by immediate superior and Head of Department.
- Operationalising of day-to-day mailroom, despatching and reception include problem troubleshooting and decision making when necessary.
- To assist investigation involving any incident in mailroom, despatching and reception include the preparation of informative report and recommendation.
- To assist and communicate with other stakeholders or any relevant/related department for investigation procedure.
- To assist on monitoring all the availability and functionality for mailroom, despatching and reception equipment includes software and hardware. Provide the rectify documentation and recommendation.
- To ensure the operation time compliance with official working hour for front office services (mailroom and reception).
- To assist on implementation of initiatives to reduce waste, optimize packaging, and promote eco-friendly practices within the mailroom, despatching and reception.

**Job Requirements**:

- Possesses minimum Bachelor Degree in Business Studies/Administration/ Management or any related field.
- Good typing skill and analytical skill.
- Good communication skill.
- Good in customer service skill.
- At least 2-3 years of working experience in the related field.
- Have pleasant personality with good communication skill.
- Excellent work atitude.
- A team player with proactive in work.
- Strong interpersonal skill and problem solving skills.
- Able to work independantly with minimum supervision.
- Hardworking, adaptable and willing to learn.
- Able to multitask and work within tight dateline.
- Willing to work on irregular hours, on weekend and Public Holidays, if required.

**Desirable Requirements**:

- Those with qualifications and experience in leading campus/university Mail Services industry will be an advantage.
- Other languages than English and Bahasa Malaysia will be an added advantage.
- Knowledge and experience with campus/university Mail Services procedures and operating mailroom.

*Pursuant to the Personal Data Protection Act 2010, you are advised to read and understand our Notice and Choice Principle Document, which is posted in our website. By submitting your detailed resume, you declare that you have read, understood and accepted our Notice and Choice Principle Document and have consented to providing your sensitive personal data to be processed by us.

Pay: From RM2,600.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Application Deadline: 06/12/2024
Expected Start Date: 07/15/2024

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