L1 Support/ IT Helpdesk

We are looking for Help Desk Support Specialists to provide 24/7 support, including weekends and public holidays. Their primary responsibility will be to deliver excellent customer service by offering technical assistance to end-users of the system. Training will be provided! Job Details: - Provide first-level technical support and troubleshooting...

**Position title : Client Support Officer (Cantonese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 3,500 + shift allowance** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is...

**Hiring Helpdesk - Freshers** **Notice period - 30 - 45days** **Degree with AI - Artificial Intelligence** **Roles and Responsibilities**: **Objectives of this role** - Provide quick and effective assistance with information technology systems - Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance -...

Company:NTT Group Location: Cyberjaya, selangor Position1: Client Support Officer(L1) - 3 full time Position 2: Junior-Senior Client Support Engineer-2full time **Job Types**: Full-time, Permanent **Salary**: RM3,500.00 - RM4,500.00 per month **Benefits**: - Maternity leave - Opportunities for promotion - Professional development Schedule: -...

**Job title: IT Support** **Location: Cyberjeya** **Job Type: Permanent** **Skill set & Experience** **General** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling environment; -...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Position title : Client Support Officer (Japanese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800 + shift allowance** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is...

Job Description: We are seeking a motivated and customer-focused individual to join our IT support helpdesk team. As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users. **Responsibilities**: - Troubleshoot technical issues related to hardware, software, and network...

**Position title : Client Support Officer (Japanese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800 + shift allowance + mobile allowance+ OT** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

**Position title : Client Support Officer (Japanese& English)** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800 + shift allowance** **Working hours : 7am-7pm/7pm to 7am ( 12hours rotational shift), 2 days work & 2 days off day** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**ASSISTANT MANAGER - MASTER DATA SERVICES, PRICING | Lux Region | 1 Permanent Headcount | Work Region: Lux (Working hours: 12PM - 9PM)** **JOB RESPONSIBILITIES** - **Delivery of Portfolio Securities Valuation** for Fund Administered under various platforms (12 Entities of the Group) Including: CPS Pricing L1/L2 - FX & Interest Rates L1/L2 - Stale Price...

1. Provide first-level technical support and troubleshooting assistance for users encountering issues with the system. 2. Respond promptly to inquiries, incidents, and service requests related to the 3. Diagnose and resolve basic technical problems with the system, including login issues, navigation problems, and basic functionality inquiries. 4. Document...

**Key responsibilities And Accountabilities** - Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them. - Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution. -...

**Job Summary / Overview.** To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way. **Key Responsibilities and Accountabilities.** - Accountable for maintaining a high level of professionalism with clients, & working to...

**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...

Responsibilities and Accountabilities: - **Voice Call Handling**:excellent knowledge of handing voice calls. - **Infrastructure Monitoring**: Good understanding of Infrastructure components and respective alerts. - **Exchange**: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange. - **AD**: Knowledge on -...

Job Description: - Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational - Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail - Assist in analyzing, assigning, and escalating support calls - Investigate third-line support...