Customer Experience Specialist
7 months ago
**Shift time:6am-3pm, 7am-4pm, 8am-5pm, 1pm-10pm**:
- **Link bridge to LRT Subang Jaya**:
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
职位类型:全职
薪资: RM3,000.00至RM3,500.00(每月 )
**Language**:
- Mandarin (preferred)
-
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