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Strategy & Planning Business Operations Manager

4 weeks ago

Kuala Lumpur, Malaysia Cisco Systems Full time

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

**Why You'll Love Cisco**

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' dynamic ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspired.

Commerce & Lifecycle Operations (CLO) is the operations engine for Cisco’s partners, sellers, renewal managers and customers across Cisco’s hardware, software and service offers. We take a digital-first, agile-centric approach to drive simplification, automation and transformation. Our mission is to create a frictionless commerce experience and accelerate the company’s transformation towards recurring revenue.

APJC CLO supports the APJC Sales, Renewal Managers, Partners and Customers for all interactions with Cisco covering Quote-to-Cash, Goal-to-Commissions, Partner Business Services, Buying Programs Lifecycle Operations, Operations Delivery, Field Operations and Partner/Distributor Operations.

**What you will do**

This is a role in the fast-paced APJC Commerce & Lifecycle Operations (CLO) comprising over 300 members. Reporting to the Business Operations Manager, which is part of the CLO Strategy & Planning Operations team you will be working closely with the Senior Director, APJC CLO Leadership Team and Global Process Simplification and Automation o play a key role in driving the change management for APJC Commerce & Lifecycle Operations.

**Your responsibilities will include**:

- Operations strategic planning, defining strategically aligned and meaningful metrics, tracking, and monitoring for progress.
- Facilitating CLO Project Portfolio prioritizations discussions.
- Partnering with various teams in developing and consolidating our site strategy and ensure actions align to results. This includes managing requisitions and university hiring for the team.
- Designing, building, and implementing effective executive communications strategies including CLO Quarterly Newsletters topic selection, content, and execution.
- Develop compelling content, including keynotes, internal and customer presentation and CLO SharePoint blog.
- Oversee executive speaking opportunities, including content development, prep beforehand, and feedback afterward.
- Own all employee communications vehicles, including newsletters, leadership meetings, and all-hands.
- Drive the Management of Change framework and work with the APJC Centers of Excellence Leaders to ensure stakeholder readiness and to coordinate external.
- Create, manage, and execute project plans for all change anagement deliverables including, but not restricted to, impact assessment, sponsorship/stakeholder engagement/management, coordinating training, communications, business readiness, program adoption and success metrics.
- Partnering with finance in yearly planning, tracking to budgets, update, and analysis of our financial waterfall.
- Managing the Governance of Workforce Management
- Driving Employee Engagements and People Development roadmaps.
- Participate in regular Operations-led calls to coordinate on communication needs and activities across Operations various functional teams.

**Who you are**:

- You have 10-12 years’ experience in multinational technology company and 4-6+ years’ experience in operational strategy development and execution, budgeting, and planning, with at least 2+ years leading change projects.
- You possess strong analytical skills, critical thinking skills, and can manage multiple projects and stakeholders simultaneously.
- You have stellar communication skills; presentation, written, verbal, listening, and influencing.
- You own Excellent MS Office skills.
- You possess a deep knowledge of sales forecasting process & methodologies.
- You possess ability to balance daily tactical needs along with implementing long term strategic continuous improvement efforts.
- You have proven program/project management skills, including excellent verbal and written communications, facilitation, problem-solving, analytical, and presentation abilities.
- You are highly organiz

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