Associate, Wfm Reporting

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

**Job Summary**: Job Scope: - Resource planning to determine workforce requirement across multiple sites - Run “what-if” scenarios for staffing initiative - Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the respective region - Distribute programmed...

**Are you ready to step into a dynamic role where your every decision impacts the heartbeat of our banking contact center? We're seeking a meticulous and forward-thinking WFM Real-Time Analyst to join our team and become the driving force behind our operational excellence.** - **Job highlights**:_ - _Professional career developement in banking line_ -...

The Real-Time Analyst/WFM is responsible for managing and ensuring that the service level agreements for various programs are met. This position is an external and internal facing role responsible for various processes including short - & long-term forecasting, agent scheduling, capacity, and shrinkage planning. Incorporates the use of analysis skills to...

About TMF GroupTMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.With 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out talented individuals who can flourish at TMF Group, whatever their background.Job DescriptionWe are looking for a Senior...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

Job Description - Real Time Analyst **Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO...

Associate, IFRS Financial Reporting **Job Purpose** To be part of the dynamic IFRS17 cross-disciplinary reporting team where you will support and participate in transition to IFRS17 BAU activities and on-going Group Finance projects. **The Job** - Leverage on tools to extract data from primary and secondary sources to support IFRS 17 financial closings,...

_Job Description_ **JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENTGENERAL** **SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a...

We seek to hire an experienced Workforce Management Manager with strategic insight and leadership skills to join our team. The ideal candidate will design and implement scheduling and capacity planning, lead a responsive Resource Planning team, and drive continuous improvement in workforce management practices. This role requires a deep understanding of...

**DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly...

1. Responsible for the overall activities and functions of the finance department. 2. Prepare and be responsible for group consolidation of accounts. Experience with a Private Limited Company (PLC) 3. Handle and prepare the Financial (monthly/quarterly reports and audited financial statements, annual report) and Management Reporting weekly/monthly/quarterly...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

1. To assist in performing accounting matters and assist in general administrative work. 2. To assist in preparing daily accounting entries, payment vouchers, petty cash vouchers, accounts receivable, statements of accounts/collections, and bank and invoice reconciliation. 3. To assist in issuing payments through cheque, online banking, rentas, TT, etc. 4....

The primary responsibility will be to provide administrative assistance to the Client Account Management Team and will play a crucial role in delivering exceptional services to our clients. You will be responsible for assisting with various tasks related to client communication, account management, and administrative duties. A partial list of...

Convatec WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Associate Pricing Reporting Analyst role at ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of...

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and...

Record to Report/ RTR/ Financial ReportingPerform Record-to-Report (R2R) activities as per agreed key performance indicators (KPIs) defined in the Service Level agreement (SLA), with the following key responsibilities:Operational activities which include fixed asset and general accounting master data maintenance and transactional processing.Co-ordinate and...