Associate, Wfm Reporting

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

**Job Summary**: Job Scope: - Resource planning to determine workforce requirement across multiple sites - Run “what-if” scenarios for staffing initiative - Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the respective region - Distribute programmed...

**Are you ready to step into a dynamic role where your every decision impacts the heartbeat of our banking contact center? We're seeking a meticulous and forward-thinking WFM Real-Time Analyst to join our team and become the driving force behind our operational excellence.** - **Job highlights**:_ - _Professional career developement in banking line_ -...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Associate, Financial Reporting **Discover the GREAT in your career.** As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and...

Responsible for scheduling of associates as per forecast pattern and considering other site level constraints. - Should have sound knowledge of routing of contacts and prioritization of contacts as per severity to ensure that service levels are met. - Creates Interval level/daily level and Week level plan for business to meet the forecasted numbers and...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent - productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly reports and distribute to the GCS...

**JOB DESCRIPTION** Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Regulatory Reporting team As a Regulatory Reporting Associate in Operation team, you will be supporting Kuala Lumpur back-office operation in related to control and...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

Kuala Lumpur - Malaysia **About brandME** BrandME is a global trade show exhibit company. We are headquartered in Malaysia, with offices across the America, London, Middle East, APAC region. We are a dynamic and passionate team building towards delivering award-winning and cost-effective exhibit design, production, and support services all around the...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are- met. Drive overall reduction of cost by working closely with Operations Managers in improving agent- productivity. Implement analysis, reporting and management tools provided by GWFM Prepare daily/weekly/monthly reports and distribute to the GCS...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

Associate, IFRS Financial Reporting **Job Purpose** To be part of the dynamic IFRS17 cross-disciplinary reporting team where you will support and participate in transition to IFRS17 BAU activities and on-going Group Finance projects. **The Job** - Leverage on tools to extract data from primary and secondary sources to support IFRS 17 financial closings,...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Communication Inbound BPO BPO Voice Process Communication Skills BPO Skills BPO industry BPO Recruitment CSR - We are #hiring for a leading BPO in KL and Johor looking for Customer...

Associate, IFRS Financial ReportingJob PurposeTo be part of the dynamic IFRS17 cross-disciplinary reporting team where you will support and participate in transition to IFRS17 BAU activities and on-going Group Finance projects.The Job - Leverage on tools to extract data from primary and secondary sources to support IFRS 17 financial closings, reporting and...

**JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...