Wfm Resources Specialist Kl Banking Industry
2 weeks ago
**Job Summary**:
Job Scope:
- Resource planning to determine workforce requirement across multiple sites
- Run “what-if” scenarios for staffing initiative
- Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs with observation of local labour laws in the respective region
- Distribute programmed shrinkage (activity codes) to enhance the accuracy of staffing projection
- Recognize and communicate challenges and areas of improvement for scheduling cycles and to provide solutions to meet staffing expectation at interval level
- Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance and bidding completion
- Provide updates on issues, operational status and business drivers throughout the activity cycle and for daily/weekly reviews
**Requirements**:
- Minimum 3 - 5 years of relevant experience
- Attention to detail and high levels of accuracy
- Familiar with WFM tools such as CMS and Avaya tools will be an advantage and quantitative ability.
**Salary**: RM5,000.00 - RM7,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Please list down 1 or 2 WFM tools that you familiar with.
**Experience**:
- workforce management: 2 years (required)
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