Assistant- Operations

7 days ago

Kuala Lumpur, Malaysia TRENDCELL SDN BHD (JAYA GROCER) Full time

**Report to: Store Manager**

**Location: Outlet**

**About Jaya Grocer**:
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

**Our Vision**:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

**Our Mission**:

- Provide a diverse variety of High Quality and Fresh Produce
- Offer attractive Best Value Pricing
- Ensure customers have the Best Shopping Experience
- To grow the business through successful Collaboration and Partnerships
- Practice the Values of Jaya Grocer every single day

**Our Values**:

- Teamwork
- Trust
- Integrity
- Customer Satisfaction
- Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us

**Get to know the role**:
Assist oversee for overall store operations and understand all department staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall departmental function.

**Key Responsibilities**:

- Assist in monitor all department and store condition are ready for business at all time
- Monitor all company rules & regulations and SOP practice accordingly
- Assist superior in follow up government relevant matters as when needed
- Assist prepare reports (hostel listing, housekeeping & security monthly attendance & etc.) and keep posted to Store Manager as when needed
- Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule
- Assist Store Manager to prepare half yearly stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning
- Assist to handle customer inquiries or complaints in a polite manner
- Assist and support all sales, marketing and promotional activities and feedback relevant issues to Store Manager
- Multitasking in assist to resolve and support all departments as when needed
- Perform any other duties in general operational functions and ad-hoc assignments

**You should have**:

- Required language(s): Bahasa Malaysia and English
- Minimum STPM in any field
- Basic communication skills and interpersonal skills
- Computer literate
- Customer satisfaction oriented
- Able to work independently with minimum supervision

**Salary**: From RM1,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Experience**:

- Operations Executive: 2 years (preferred)

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