Troubleshooting Agent

So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...

So what will you be doing as a Technical Troubleshooting Agent? As a technical troubleshooting agent, your primary responsibility will be to specializes in resolving technical issues and problems faced by customers or end call. Your Responsibilities - Accountable for closing customer inquiries regarding company products/services, customer's accounts and...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts’ statuses, share appropriate...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts' statuses, share appropriate...

**Role**:Mandarin Language Expert **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Technical Support technical solutions - As a technical troubleshooting agent, your primary responsibility will be...

**Position Overview**: The Maxpert (Fiber Sales Agent) provides in-home WiFi troubleshooting and promotes upgraded fiber plans to customers. This role requires a blend of technical skills and sales acumen, with commissions earned from successful sales. **Key Responsibilities**: - Troubleshoot and resolve home WiFi issues. - Cross-sell upgraded fiber plans...

Position Summary and Requirements: - English + Mandarin Language - Office based in NU Tower 2 (KL Sentral) - Operation Hours 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays MOn -Friday - Basic Salary starts at RM 4000 - 4200 (Slightly Negotiable) + Allowances - Permanent Position and Insurance Coverage under AIA Specific responsibilities: - Engage...

WE'RE HIRING FOR MNC! **Job Details**: **Position**: Service Desk Agent (English Speaker) **Working Hours**: Shift Rotation (24/7 Operation) **Working Location**: KL Sentral **Working Duration**: 12 months contract with PERSOLKELLY (renewable based on performance) **Remuneration**: Basic range from RM2,500 -RM4,000 with statutory contribution + RM300...

WE'RE HIRING FOR MNC! **Job Details**: **Position**: Service Desk Agent (Japanese Speaker) **Working Hours**: Monday - Friday (0800 to 1800) **Working Location**: KL Sentral **Working Duration**: 12 months contract with PERSOLKELLY (renewable based on performance) **Remuneration**: Salary range between RM5,000 to RM8,000 with statutory contribution +...

We're looking for a **Customer Support Agent** to join the Fastmail support agents in India. You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail. Like everyone on our team, you’ll get great benefits. *** **About the job**: As a Customer Support Agent, you’ll be responsible...

**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...

Job Description: - Provide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. - Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure...

**Listen to customers to understand their problem or need**- This may require agents to ask appropriate follow-up questions and provide specific information on products and services. - **Provide assistance**- Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them. -...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

To take the lead to manage all IT related matters in the Board. 2. Knowledge on Windows Server, IIS, MSSQL DB,.Net.554 3. To maintain the computer software, hardware & IT equipment. 4. To ensure that they run smoothly and providing technical support and advise. 5. To improvise the troubleshoot system or software issue. 6. To ensure the system run...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

**Your Role and Responsibilities** - Manages and provide management support to the agents who are supporting the customer inquiries and problems. - Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information. - Proactively solve problems and provide timely resolution to ensure mínimal impact to...

**Your Role and Responsibilities** - Manages and provide management support to the agents who are supporting the customer inquiries and problems. - Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information. - Proactively solve problems and provide timely resolution to ensure mínimal impact to...

**What we do** Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 40 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu...