Mobile Contact Centre

Executive Call Centre/ Contact Centre (Retention Unit)Responsibilities: Performing effective outbound telephone calls with the objective of strengthening relationship with the ACS existing clients through quality service standard. Persuade customer to activate credit cards with us and use our credit card. To effectively manage and handle customers to perform...

**Executive Call Centre/ Contact Centre (Retention Unit)** **Responsibilities**: - Performing effective outbound telephone calls with the objective of strengthening relationship with the ACS existing clients through quality service standard. - Persuade customer to activate credit cards with us and use our credit card. - To effectively manage and handle...

**Main Purpose of the Job**: To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. - To assist Unit Head/Department Head on operation improvement project. Handling all projects that request by Unit Head or...

**Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer needs. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - Meeting or exceeding productivity and...

Main Purpose of the Job:To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. To assist Unit Head/Department Head on operation improvement project.Handling all projects that request by Unit Head or Department Head...

_**Key Accountabilities**_ **Responsibilities** - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are met within...

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

Job descriptionAttend & answer inbound calls from customers / chatting with customer, identify billing issues on pre-unifi / unifi product (mobile) and assist them to solve problems by providing the right solutionsWorking location:TM Annexe, Bangsar (Nearby LRT Kerinchi)Requirement Malaysian citizen Good communication in Bahasa & English Working Days: Monday...

**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...

**Job Details**: - Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s...

Job Details: Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. Responsible to ensure customer's satisfaction in...

Job Highlights: - Close to LRT/MRT station - Start ASAP Job Responsibilities: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient, courteous...

Attending for inbound/outbound calls and assist customer regarding their credit card issue Advise/Consult customer 100% Malay Location easy to access since near public transportationSalary: RM2, RM2,800.00 per monthBenefits: Additional leave Flexible schedule Gym membership Health insurance Opportunities for promotion Professional developmentSchedule: Day...

Job Highlights: Close to LRT/MRT station Start ASAPJob Responsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

**Job Descriptions**: Services - To attend to inbound calls enquiries over various range consumer financial products and services. - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized customer service to customers, whilst maintaining a...

Details: Perform outbound calls to promote products and promotion and generate targeted sales for the company. Answering and responding to inbound calls on product promotion & packages, enquiries according to specified Practice and Procedure. Ensure monthly sales target is achieved To provide accurate information / solution / service with excellent telephone...

**Job description** Attend & answer inbound calls from customers / chatting with customer, identify billing issues on pre-unifi / unifi product (mobile) and assist them to solve problems by providing the right solutions **Working location**:TM Annexe, Bangsar (Nearby LRT Kerinchi) **Requirement** - Malaysian citizen - Good communication in Bahasa &...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...