Customer Relationship Officer

6 months ago

Subang Jaya, Malaysia Bühler Full time

Introduction

For our office in Malaysia, we are looking for a: Customer Relationship Officer.

Diversity

Tasks
- Countries Assigned: Malaysia, Singapore, Sri Lanka
- Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts.
- Proactively follow up with customer on Bühler’s quotation proposal and drive for sales to meet business targets and goals.
- Perform and follow through customer quotations process and keeping customers updated on the latest products in order to increase sales.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Advise customer regarding the function and use of Spare and Wear parts.
- Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her need.
- Identification of spare parts.
- Advise client regarding the function and use of Spare and Wear parts.
- Processing of technical / commercial enquiries.
- Co-operation with Second Level Support in the Quotation Process.
- Create complete Client Quotations for Spare and Wear Parts (commercial / technical).
- Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.
- Coordination of delivery, invoice and payments.
- Attend to customer complaint and warranty claim.
- May require to attend customer visits if necessary.
- Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customer.

Required qualifications
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- Minimum 3 years experience within Customer Service, Manufacturing, Installation or Service, Sales.
- Develop within the technical field.
- Basic knowledge machinery and familiar with MRO.
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. SalesforceSAP (SD Module, Stock, Puchasing).
- English and any other ASEAN language of an advantage.

Preferred qualifications
- Technical and commercial understanding, include Incoterms concepts, duties & tariffs and Buhler’s product knowledge.
- Highly developed sense of integrity and commitment to Customer Satisfaction.
- Exceptional time-management / organizational and prioritising skills.
- Possess a strong work ethic and team player mentality.
- Ability to understand customer’s requirements and to translate them into solutions.
- Highly flexible, multicultural understanding and able to work in team.
- Able to work under pressure and deadlines.
- Results-oriented and excellent problem solving capabilities.
- Good team building and leadership skills.
- Good interpersonal skills with the ability to motivate and influence.
- High level of independence and sense of ownership.
- Entrepreneurial, sales and customer oriented mind-set.

**Benefits**:

- Career and personal development
- Cross-cultural working environment
- Flexitime
- Health-care program
- Attractive insurance coverage
- Training
- Employee events

Application Documents
- Resume

Bühler as an employer

**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

  • Relationship Manager

    6 months ago

    Subang Jaya, Malaysia CSA ACADEMY SDN BHD Full time

    We are seeking an experienced Relationship Manager to build strong client relationships, provide financial solutions, and drive business growth. Must have excellent communication skills and a proven record in client retention. Join us to enhance client success and organizational growth. **Key Responsibilities**: - Cultivate and enhance relationships with...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Ultimate Desk Ptd Ltd (Omnidesk) Full time

    **Who are we?** Omnidesk is a standing desk company based in Singapore, Australia and Malaysia. Our mission is to help our users build a workspace that feels good, is more productive and ergonomic. Your role as the Customer Service Officer in our team will be our first line support for resolving questions and issues in regards to our...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia WECO MARKETING SDN BHD Full time

    Customer Service Officer The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Weco Marketing Sdn Bhd Full time

    The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce...

  • Customer Service Officer

    7 months ago

    Subang Jaya, Malaysia Weco Marketing Sdn Bhd Full time

    The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce...

  • Customer Relationship Manager

    7 months ago

    Petaling Jaya, Malaysia Saxco Marketing Sdn Bhd Full time

    **RESPONSIBILITIES**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Weco Marketing Sdn Bhd Full time

    The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce...

  • Customer Service Officer

    7 months ago

    Subang Jaya, Malaysia Weco Marketing Sdn Bhd Full time

    The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information. This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Agensi Pekerjaan Synergy Staffing Full time

    **COMPANY'S NAME : Dr Ginny Clinic,** **LOCATION **:Lot3A, Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor** **POSITION :Customer Service Officer** - **Responsibilities**:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional service. Your ability to speak fluent Mandarin, English and...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Synergy Staffing Sdn Bhd Full time

    _Position: Customer Service Officer_ Salary Package: - Salary RM2000-2800 - Performance incentive - Staff price for skin care and treatment - Job Location: Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor_ - Responsibilities:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional...

  • Customer Relationship Manager, Branch Distribution

    9 months ago

    Kelana Jaya, Malaysia MBSB Full time

    Job Responsibilities **Operations Functions** - Monitor all types of transactions and ensure security documents are kept safely. - Authorizing of banking transactions - Monitor the register of keys of safe and premises. - Closure of accounts - Perform daily cash and GL balancing and end of day balancing. - Other assigned function if necessary - Ensure...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia Celebrity Fitness Full time

    **Job description** In this role, you will be engaging with members, servicing them, handle administrative work and memberships retention whilst ensuring a smooth operations of the front of house (FOH). **Key Responsibilities** - Maintaining a positive, empathetic, and professional attitude towards members at all times. - Responding promptly to member's...

  • Customer Support Executive

    6 months ago

    Subang Jaya, Malaysia DFINITI TECHNOLOGIES SDN BHD Full time

    **DUTIES & RESPONSIBILITIES** - Responsible for providing customer support and services. - Serves as first point of contact for customer and inquiries for after sales activities. - Schedules and coordinates travel for Service Engineer to support customers. - Manage warranty record and claims during warranty period. - Handle customer complaints and work with...

  • Admin & Client Relationship Assistant

    1 day ago

    Subang Jaya, Malaysia AT CONNECTION SDN BHD Full time

    **Office Location**: Subang Jaya SS15 **Working Location**: Klang Valley **Working hours**: Full time 5 days a week Responsibilities; 1. Act as the point of contact between internal, tenants/guests & owners. 2. Coordinate, schedule and follow up the requirement of tenants/guests & owners such as maintenance, complaints, check in/out, booking, viewing...

  • Client Success

    6 months ago

    Subang Jaya, Malaysia BeLive Co-Living Full time

    We are seeking a diligent and detail-oriented Client Success - Owner Relationship [KL area] to join our team. The primary responsibility of this role is to manage communications with property owners, handling financial reports, updating utility payments, and ensuring seamless coordination between property owners and various operational aspects. This role...

  • Customer Relationship Management

    6 months ago

    Petaling Jaya, Malaysia Trinity Workforce Solution Full time

    **Senior/Junior CRM (Customer Relationship Management)** **Working Location - Old Klang Road (Hybrid mode)** **Salary: RM 4,500 - Up to RM 7,500 (Based on experience)** **Work Type: Permanent Vacancy** **Key Responsibilities: -** - Gain insights into customers trends, preference & behavior for necessary sales strategy adjustment to optimize customer...

  • Client Success

    6 months ago

    Subang Jaya, Malaysia BeLive Co-Living Full time

    **Key responsibilities**: Create Tenancy Agreements: Draft, review, and execute tenancy agreements in compliance with legal requirements and company policies. Ensure accuracy and completeness of all lease documentation. Rental Collections from Tenants: Oversee the timely and accurate collection of rental payments from tenants. Implement and manage efficient...

  • Customer Relationship Management Specialist

    1 month ago

    Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    About UsHunters International Sdn Bhd is a leading manufacturer of innovative functional materials and devices with a diverse range of products including EMI shielding materials, thermal interface materials, wave-absorbing materials, and ferrite.With subsidiaries in Chongqing and Zhejiang, as well as offices globally, our company has established a strong...

  • Customer Service for Courier Service

    6 months ago

    Subang Jaya, Malaysia LINE CLEAR EXPRESS & LOGISTICS SDN BHD Full time

    **Responsibilities** - Maintain relationships with carriers and customers. - Solve customer and carrier problems and help resolve issues. - Generate and analyse the SLA reports - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Deliver excellent customer service and handle incoming customer calls regarding...

  • Customer Service Officer

    6 months ago

    Subang Jaya, Malaysia SNT GLOBAL LOGISTICS SDN BHD Full time

    SnT Global is an Omnichannel Fulfillment Service Provider. SNT Global is a premier Omnichannel Fulfillment Service Provider in South East Asia that delivers integrated logistic services incorporating highly customized eCommerce logistics distribution and supply chain execution such as order-fulfillment, transportation and warehousing to our clients. SPM / O...