カスタマーアドバイザー(旅行)

7 months ago

Cyberjaya, Malaysia AsiaPacTalents Full time

**Ensure that the services you provide to your customers meet contractual key performance indicators (KPIs).**:

- **Clarify customer requirements and strive to understand customer needs. Listen to your customers' needs and concerns, show empathy, and build good relationships with them.**:

- **Greet customers in a courteous, friendly, and professional manner using agreed procedures.**:

- **Maintain basic knowledge of the customer's product or service. Participate in activities to improve customer satisfaction and business performance.**:

- **Provide additional goods or services. Record, document, and retrieve information in a call tracking database.**:

- **Respond to customer inquiries by referring them to published materials, secondary sources, and more senior staff.**

There is training for about one month after joining the company. Even those who do not have experience in customer support or responding to inquiries over the phone can work with peace of mind
- ** Free 20-Minute Career Counseling + Interview Tips **_

**Property**:
Cyberjaya, Malaysia.

[About us]

We are a JTK 1182C recruitment agency licensed by the Malaysian government operating in APAC (Singapore, Macau, China, Maldives).

**Appealing points**:
working hours and holidays to obtain a work visaWorking hours: 24-hour shift (8 hours + 1 hour break) Holidays: 2 days off per week Paid leave: 19 days Sick leave: 14 days During
the interview or after passing the interview, you may be reconfirmed with the HR department.

**APT support**:

- Check the contents of your resume, translate it into English
- Advice
documents required to obtain a work visa
- Provide information necessary for relocating to Malaysia
- Invitation to events to familiarize you with life in Malaysia

**Who we are looking for**:

- Japan nationals and native Japanese speakers
- University graduates and professional graduates have at least 5 years of work experience, and high school graduates have at least 7 years of work experience.
- Those who are 55 years old or younger
- Fluent in native language (spoken and written) + English
- Those who are able to work in Malaysia.

**Working Hours and Days of the Week**:
"5 business days on rotation per week"
- 24-hour shift"
shift pattern (may vary by business):
9-18

11-20

13-22

15-24

**Access**:
Public transportation near your workplace

**Allowance**:
Allowance: KPI RM400-RM500 (approx. 13-16,000 yen)

**Benefits & Benefits**:
Welfare benefits, etc. Acquisition of work permits Health insurance and life insurance support for joining the company: One-way ticket / Accommodation expenses for 2 weeks after entry

**Other**:
Document screening > Temporary interview > Second interview > Job offer
- It may take a few days to be notified of the result

雇用形態: 正社員

給与・報酬: RM9,500.00 - RM10,000.00 月給

学歴:

- 高等学校卒業 (望ましい)

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