Customer Experience Assistant Manager

About YouAs the Customer Experience Assistant Manager - Retail, ASC, Ecosystem you will play a pivotal role in enhancing our customer journey across various touchpoints (All verticals). You will be responsible for managing projects aimed at improving customer experience ecosystems, ensuring seamless interactions and delivering value to our customers.Your...

Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner. - Manage and resolve customer complaints and escalate to appropriate teams when necessary. - Maintain accurate records of customer interactions, transactions, comments, and complaints. - Meet or exceed performance targets and KPIs. - Other adhoc...

Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner. Manage and resolve customer complaints and escalate to appropriate teams when necessary. Maintain accurate records of customer interactions, transactions, comments, and complaints. Meet or exceed performance targets and KPIs. Other adhoc instruction...

**Compensation Management**: - Assist in developing and maintaining the company's compensation structure. - Conduct market research and analysis to benchmark salaries and benefits. - Participate in the annual salary review process and merit increase planning. - Assist in the administration of incentive and bonus programs. - Ensure compliance with federal,...

**Responsibilities**: - Meet and greet customers - Assigning customers to available executives - Attending to telephone calls & inquiries - Monitor selected activities e.g test drive and demo car movement - Updating database - Preparation of reports and related documents - Assist in CSI and CRM activities - Assist in administrative duties **Job...

**Responsibilities**: - Meet and greet customers - Assigning customers to available executives - Attending to telephone calls & inquiries - Monitor selected activities e.g test drive and demo car movement - Updating database - Preparation of reports and related documents - Assist in CSI and CRM activities - Assist in administrative duties **Job...

Compensation Management: Assist in developing and maintaining the company's compensation structure. Conduct market research and analysis to benchmark salaries and benefits. Participate in the annual salary review process and merit increase planning. Assist in the administration of incentive and bonus programs. Ensure compliance with federal, state, and local...

**Purpose of the role**: To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing & Payable function. The...

**Job description** **Purpose of the role**: To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing &...

**Purpose of the role**: **Account Receivable Billing and Receipting**: - Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. - Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end OTC process to ensure timely completion of closing...

**Job description** **Purpose of the role**: **Account Receivable Billing and Receipting**: - Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. - Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end OTC process to ensure timely...

Purpose of the role:To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing & Payable function. The...

Job descriptionPurpose of the role:To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing & Payable...

**Overview**: **Responsibilities**: **Recruitment**: - Collaborate with hiring managers to understand staffing needs and create job descriptions. **Learning & Development (L&D) Training**: - Assist in designing and implementing training programs to enhance employees' skills and knowledge. - Coordinate training sessions, workshops, and seminars, ensuring...

to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools.Responsibilities: Identify customer needs and help customers with provided systems...

**Job Scope**: - Assist the Project Manager to prepare and execute the timescales, costs, and resources required to deliver a project. - Monitor and meet construction budget by monitoring project expenditures. - Managing the company's supply portfolio ensuring transparency of spending. - Managing multiple projects concurrently. - Inspecting construction...

**Job description** **Overview**: **Responsibilities**: **Recruitment**: - Collaborate with hiring managers to understand staffing needs and create job descriptions. **Learning & Development (L&D) Training**: - Assist in designing and implementing training programs to enhance employees' skills and knowledge. - Coordinate training sessions, workshops, and...

**Responsibilities**: **Handling Enquiries & Feedback** - Handle incoming calls and customer service inquiries for both walk in and call-in clients. - Responding promptly to client inquiries and assessing customer needs to achieve satisfaction. **Web Support and Mobile Apps Support** - Monitor website performance and ensure the websites are always running...

Your ResponsibilitiesAttend to all inquiries from multiple channels and ensure correct information is provided to all customers.Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and...

Job Scope: Assist the Project Manager to prepare and execute the timescales, costs, and resources required to deliver a project. Monitor and meet construction budget by monitoring project expenditures. Managing the company's supply portfolio ensuring transparency of spending. Managing multiple projects concurrently. Inspecting construction sites regularly to...