Customer Support Executive, Global

3 months ago

Kuala Lumpur, Malaysia Exness Careers Full time

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume.

**Your role at Exness**:
**You will**:

- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request statuses accordingly.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the customer support manager.
- Perform other ad hoc tasks assigned by the customer support manager.

**What we expect from you**:

- Minimum of 1 year of experience in a customer service-related role
- Good communication skills in English
- Strong client-facing and communication skills
- Troubleshooting and multitasking capabilities
- Customer service orientation
- Bachelor's degree or diploma in business administration or a related field
- Self-motivated and highly reliable personality

**What you can expect from us**:

- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties

**Your journey after applying**:

- First interview (up to 40 minutes)
- Capability test (1 hour)
- Final interview with your future team (1 hour)

**Sounds like you? Apply.**:

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