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Service Desk Support

4 months ago


Ara Damansara, Malaysia ISJ Technology Sdn Bhd Full time

**Job Overview: -**

**Job Responsibilities: -**
- To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned.
- To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.
- Ensure all issues/problems/escalations are resolve in a timely manner.
- Record events and problems and their resolution in logs.
- Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvement on procedures.

**Job Requirements: -**
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- At least 1-2 years of experience with proven experience as service desk / helpdesk technician or relevant role. **Fresh Graduate is welcome to apply.**:

- Familiar with service desk or helpdesk tools and systems.
- Familiar with ITSM (IT Service Management) processes and tools.
- Have experience with managing multiple user accounts.
- Have experience with ticketing systems for incident tracking and resolution.
- Ability to communicate technical information to non-technical users in a clear and understandable manner.
- Ability to diagnose and resolve basic technical issues.
- **Able to write, read and communicate fluently in English. Chinese is an added advantages.**:

- **Able to work in 24/7 shifts. (9am-6pm / 3pm-12am / 12am-9am shift)**:

- **Willing to work on weekends and public holiday.**:

- **Position will be open to Malaysian only.**

**Job Highlights: -**
- 13th Months Salary.
- Full Attendance Allowance (T&C applied)
- Weekend Support Allowance (T&C applied)
- Medical, Dental and Optical Benefits.
- Free Parking (pay and claim basis).
- EPF, Socso, and EIS

**Work Locations: -**

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- How much notice are you required to give your current employer?
- How would you rate your English language skills? (Scale of 1 to 10)
- What is your current monthly basic salary?
- What is your expected monthly basic salary?