Global Loans Training Partner

4 months ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

**Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as **Assistant Vice President, Project Senior Analyst - C12 - Hybrid** (Internal Job Title: Project Senior Analyst - C12 - **C12**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Design and Deliver training to ensure successful migration to Finastra Loan IQ Platform
- Use prior experience of Loan IQ to enhance training offerings and learner population knowledge
- Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
- Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
- Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
- Streamline, consolidate and standardised learning and development processes where possible.
- Create instructor-led materials, web-based trainings and tools to provide complete training offering required for managers, checkers and other specialised roles.
- Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
- Identify and close gaps in procedures and existing training with continuous improvement over time.
- Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
- Ensure all learning events are tracked via LMS (corporate training system) and generate meaningful and user-friendly MIS.
- 6 to 8 years of relevant experience
- 3-5 years’ training design and development, and delivery experience required
- 3-5 years’ Loan Operations experience - processing or training experience with Finastra Loan IQ platform.
- Strong leadership, collaboration, and communication skills
- Ability to thrive in a fast-paced environment
- Strong listening skills and ability to absorb feedback and translate to solutions
- Disposition to solving problems and doing so with high level of resiliency
- Excellent one-on-one and group presentation/facilitation skills
- Detail-oriented and strong organizational skills
- Bachelor’s/University degree, Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Project and Program Management
- **Job Family**:
Project Management
- **Time Type**:

- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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