Application Support Executive
6 days ago
**Responsibilities**:
- Work together with Developers/business analysts/vendors during the requirement study stage.
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Create functional design deliverables (including page flow, business logic, validations, etc.).
- Escalate to 3rd Level (Manager/Supervisor) for an unresolved major incident.
- Monitor and track all incidents, service, and change requests to ensure SLAs are met.
- Assist in testing all new products before deployment and implementation.
- Coordinate and support ongoing system enhancement and upgrade.
- Perform problem management identifying and documenting the root cause of problems and suggesting corrective actions that will eliminate the root cause.
- Manage IT outsource support and vendors (if required).
- Prioritizing and managing many open cases at one time.
**Other Responsibilities**:
- Able to translate business requirements into technical and system specifications.
- To assist in providing consultation, planning, installation, implementation, and documentation for projects.
- To assist in preparing, designing & updating procedural documentation, diagrams, charts, tech tips, or workflow for IT Dept.
- Project Management, Time Management, Asset Management, Vendor Management, Procurement Management, and Negotiation skills are advantageous.
- Assist in planning and perform local initiatives projects, deployment, and implementation nationwide to all Regional offices.
- Assist in ad-hoc IT Support role.
**Requirements**:
- Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology, Science & Technology or equivalent.
- At least 2 years and above of working experience in the related field is required for this position.
- Required skills:.Net framework, IIS, PHP, Apache, API, HTML scripting, MSSQL, MySQL, Linux/Ubuntu, HTTP, HTTPS, Software Development Lifecycle (SDLC) methodology, Project Management methodology, SOA.
- Exceptional analytical and conceptual thinking skills.
- Strong knowledge of Window Server Operating System and Red Hat Linux Operating System.
- Expressive and willing to take up challenges and responsibilities. Proactive mindset.
- Familiar with Cybersecurity Standards and Frameworks would be an added advantage.
- Good knowledge of enterprise network architecture, network & internet security practices & methodologies, and web standards would be added advantage.
- Knowledge in IT Service Management or Systems Management.
- Project management, process, and tools improvement.
- Experience in support and maintaining intranet/extranet systems would be an added advantage.
- Able to communicate with all levels.
- Excellent documentation skills.
- Team player and able to work independently, and having the initiative to experiment and familiarize with new gadgets and technologies would be an added advantage.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: Up to RM3,500.00 per month
Schedule:
- Day shift
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