Client Support Specialist
2 days ago
**Summary**:
- **Contract Role: 24 Months (renewable)**_
- **Salary Range: RM2000-RM3000**_
- **Rotating shifts including weekends and public holidays**_
- **5 days work, 2 days off**_
**Responsibilities**:
- Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
- Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
- Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
- Record and escalate follow up requests, queries, and complaints to the respective CSS
- Any tasks required by Management from time to time
**Job Requirement**:
- At least 1- 2 years of experience handling customer service
- Must be available to work on rotational shifts including public holidays and weekends
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Ability to stay calm when customers are stressed or upset
- A positive attitude, energetic approach, and self-motivation are all essential
**Job Type**: Contract
Contract length: 24 months
**Salary**: RM2,000.00 - RM3,000.00 per month
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