Gbs - Employee Experience Specialist

4 weeks ago

Kuala Lumpur, Malaysia Kerry Full time

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
EXS Support Specialist is responsible for overseeing the quality assurance standards for the whole EXS, Including EXS measures, KPI, performance and metrics trending analysis, evaluation of our service from internal data to reveal what might be affecting our service, while providing feedback to Workstream Leads, CE Leads and agents to provide recommendations for improvement on a regular basis.

**Key responsibilities**:

- Influence company strategy to achieve goals
- Propose solutions based on conducted analysis and uncovered insights
- Compliance gap detection
- Develop a quality assurance program to include agent performance standards and workflow
- Develop strategy for reporting, SLA, Payroll Accuracy, NPS and others emerging performance scorecard for EXS.
- Deliver HR trends, performance metrics, SLA, scorecard, and analysis
- Implement, interpret, and maintain quality assurance standards within EXS.
- Works to ensure suppliers are delivering accurate data and quality reporting
- Identify areas of improvement for internal operations and supplier processing based on routine data received internally and externally
- Facilitates decision making and prioritization based on data inside
- Build ad hoc reports to easily visualize progress or gaps

**Qualifications and skills**:

- Minimum 2+ years of proven Quality Assurance experience
- Minimum 1+ years of proven metric trending reporting
- Minimum 1+ years using sophisticated data management software and tools (SQL, Advanced Microsoft Excel, Power Bi, Visual Basics, CRM systems, SuccessFactor.
- Bachelor's Degree in Quality, Data and Analytics, Communications, Computers/ Management Information
- Proficient on creating dynamics Dashboards and Reports at different levels of details using the Kerry too
- Excellent communication skills, both verbal and written, in English
- Detail oriented, thorough with documentation/communication
- Ability to quickly adapt to changes in timelines and sequences, deal with ambiguity, and succeed in a high-pressure environment
- Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
- A drive to learn and master new technologies and techniques

  • Gbs - Employee Relations Specialist (Europe)

    4 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Gbs - Employee Relations Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Gbs HR Operations Lead

    3 weeks ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DBS Malaysia** **IS LOOKING FOR A** **HR Operation Lead** **SENIORITY LEVEL**:Senior Management Level REPORTS TO : Head of...

  • HR Business Partner Gbs

    2 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID**:52163 **Position Type**: FT Permanent **Workplace Arrangement**: #LI-Hybrid **About Kerry**: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people...

  • Employee Experience Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Nirvana Asia is a fast-growing flexible office company with a strong base and a vision of making people prosper by working together. We are looking for an Employee Experience Specialist to join our team.The ideal candidate will have a Bachelor's degree in Human Resources or a related field and at least three years of experience in human...

  • Supervisor, Human Resources Services

    2 weeks ago

    Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: The Supervisor, Human Resource Services GBS will assist the Manager, HR Services GBS to support the delivery of HR transactional and administrative services across the different GBS HR service catalog for employees within its scope of expertise and/or region(s) of influence. Additionally, the Supervisor, Human Resource Services GBS will...

  • Employee Experience Director

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Group plc Full time

    Kerry is a leading taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products consumed by billions of people worldwide. Our vision is to be our customers' most valued partner in shaping the future of food while providing opportunities for growth and exploration in a truly global environment.About this...

  • Employee Experience Associate

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Inc Full time

    Key Responsibilities:Serve as regional People Shared Services Specialist for Talent Acquisition support (i.e. interview scheduling, candidate travel arrangements, administer Employee Referral Program, etc.)Assist recruiting teams with ensuring job postings are posted to respective recruiting sitesHelp run employee referral campaignsMaintain and validate team...

  • Specialist, Employee Experience

    3 days ago

    Kuala Lumpur, Malaysia LUXASIA Full time

    **Description**: LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the...

  • Manager, Talent Acquisition

    2 weeks ago

    Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: The Manager, Talent Acquisition (TA) GBS HR is responsible to lead, manage and support the further set up of the established TA team in GBS HR APAC. The Manager, TA GBS HR will be tasked with the further preparation and change management of TA tasks migration, creating a full-suite of best-in-class TA services to support the business...

  • Employee Relations Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Analyst Iii, HR Services

    2 weeks ago

    Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: (Brief summary of what you are looking for) An Analyst, Human Resource Services GBS will be directly responsible for providing first line services for all transactional and operational deliveries of the HR GBS, as well as for ensuring the follow-up, output, quality, and efficiency of all the activities assigned to it via Service Now or...

  • Employee Experience Specialist

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia COPE Private Equity Full time

    About Cope Private EquityWe are a Malaysia-based Shariah-compliant private equity firm focused on making investments in small and mid-cap growth companies with regional presence.Our MissionTo provide value-added investment solutions to our portfolio companies, driving growth and success through strategic partnerships.Why Join Us?Cope Private Equity offers a...

  • Manager, Human Resources Services

    2 weeks ago

    Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: The Manager, Human Resource Services GBS is responsible to lead, manage and support the further set up of the established Human Resource Services Centre in GBS APAC. The Manager, Human Resource Services GBS will be tasked with the further preparation and change management of expansion of Operational HR tasks migration, creating...

  • Employee Experience Coordinator

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Group plc Full time

    About the RoleWork Location: PJ (5 mins walking distance from MRT Bandar Utama)Reporting To: Regional ELC Manager – APMEA & EuropeThe Employee Life Cycle Specialist will serve as the first point of escalation for the ELC team members and stakeholders, taking a proactive approach to guide Leaders and HRBPs in relation to our processes. Key responsibilities...

  • HR Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 52117 **Position Type** FT Permanent **Recruiter **#LI-CF1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Gbs Rtr Subject Matter Expert

    5 days ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • HR Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Employee Lifecycle Executive

    6 days ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Senior Employee Experience Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    Job DetailsThis role is responsible for developing and implementing global employee experience, engagement, recognition, and diversity programs to foster a strong company culture.ResponsibilitiesLead the development and implementation of global employee experience, engagement, recognition, and diversity programs. Consult with senior leaders to gather...