日本語 Customer Service Consultant

2 months ago


Bangsar South, Malaysia KAALI HR SDN. BHD. Full time

**Job Overview**
Customer service position for a renowned e-commerce platform. Handling enquiries for platform buyers/sellers depending on allocation.

**Working Condition (hours, location, etc)**
- Work Location - Avenue 5, The Horizon 2, Bangsar South, Kuala Lumpur, Malaysia (Location is near LRT public transport)
- Shift timings - Operations hours between 9am till 11pm (rotation in between this timeline 9 hours with 1 hour break)
- Working Days - 5 working days a week with 2 days off (rotational between Monday-Sunday)

**Compensation / Welfare**
- Salary & benefits - total package is RM 8000 - RM8525
- AL provided
- EPF/SOCSO provided

**Responsibility / Duties**
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Maintains customer records by updating account information.
- Exemplary communication skills and customer-oriented approach
- Ability to present, persuade and communicate effectively
- Excellent knowledge of computer

**Requirements / Skills**
- Educational Qualification - minimum Diploma
- Proficient in Japanese language
- Accept any nationality with at least JLPT N2 certification (Can consider JLPT N3 with minimum 3 years of working experience in Japan)
- Max Notice Period - 2-3 months (Can do buyout)

**Preferred Personality**
- Communicative and ready to learn
- Interested in trying out different work and life culture in a foreign country outside your own country
- Able to mingle in multi-racial environment with people all over the world

**Job Types**: Full-time, Permanent

**Salary**: RM8,525.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Japanese (required)



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