Bpo Manager

As a BPO Recruitment Manager, you will play a critical role in managing the recruitment process for Business Process Outsourcing (BPO) positions within the organization. You will be responsible for sourcing, attracting, and hiring talented individuals to meet the staffing needs of the company, ensuring that we have the right people in the right roles to...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...

**Key Responsibilities**: 1. Sourcing and Talent Acquisition: 2. Screening and Selection: Coordinate and schedule interviews with hiring managers and decision-makers. 3. Assessment and Evaluation: Conduct reference checks and background screenings as needed. 5. Recruitment Process Management: 6. Offer Negotiation and Onboarding: Assist in the onboarding...

**About the Employer** The Employer is a reputable BPO company expanding fast and looking to grow the company in the coming years. Support clients in Financial Sectors. **Job Responsibility** - Responsible for full spectrum of HR functions and general office administration. - Lead HRA team efficiently with strong leadership guidance and provide...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

**Requirements**: - Excellent communication skills in (Japanese or Korean) and English, both verbal and written, is a must. - Bachelor's degree or equivalent education preferred. - Previous experience in a BPO/customer service environment is a plus but not required. - Strong interpersonal skills with the ability to build rapport and empathize with...

**JOB DESCRIPTION**: - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. - Provides customers with information that is specialized and communicated in warm empathetic...

**About the employer** The employer is a BPO company in Malaysia with rapid expansion focusing on IT and Fintech industry. Now looking for an Admin Manager based in Mid Valley City, Kuala Lumpur - Basic up to RM 6500 + other allowance - Walking Distance from KTM **Responsibility** - Responsible for the entire office administration, monitoring general...

JOB RESPONSIBILITIES: '¢ Preparing and delivering a report of their findings to leadership with comprehensive risk and impact assessment '¢ Creating a detailed business analysis, outlining problems, opportunities and solutions for a business '¢ Prepare routine reports & analyzes trends and recommend to achieve KPIs '¢ Develop enterprise-wide and...

**Responsibilities**: - Provide detailed analyses and deliver sustainable and supportable solutions and/or automation to process breakdown in the Finance / Accounts Payable service line and supporting functions - Deliver successful completion identified initiatives (global or regional) that will deliver operational quality in the shared service center -...

**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Operations Management BPO Skills BPO Operations BPO Call center- A leading BPO is hiring for Native Japanese - Operations Manager to...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the...

Conduct thorough assessments to identify training needs across various departments and job roles. - Analyze performance metrics, feedback, and skill gaps to determine training priorities. - Design and develop training curriculum, materials, and resources tailored to meet specific job - requirements. - Create engaging and interactive training modules...

**Key Responsibilities** - **Customer Support**: - Respond to customer inquiries promptly and accurately, ensuring a positive customer experience. - Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate department when necessary. - **Communication**: - Communicate effectively with customers, demonstrating empathy...

Position: Trainer Location: Kuala Lumpur Sentral & Kelana Jaya, Selangor Salary Range: 5,500 - 6,500 Language: English (Malaysians) Specialization: E-Commerce, Buy Now Pay Later Target Onboarding Date: Immediate Joiner Type: Full-time Shift: 24/7 **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct...

**Role**:NON-BPO **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:NON-BPO Key Skills: Content Management. - 1-2yrs experience Local Malaysian only open for buy out - Skill set Required: - Any prior experience (1-2 years) in the Web Content Management / Web Development will be an added...

**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: global payment systems regulations and compliance standards - Conduct thorough assessments to identify training needs across various departments and job roles. -...

**Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Human Resources Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of...

**Role**:Manager-Technical **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Sales - Vietnamese Customer Service English Technical SalesQualifications: - Completed an education in the technical field (B Degree) - Minimum 1 year of...