Careline / Customer Service Assistant

1 week ago


Bukit Mertajam, Malaysia Angels Bud International Centre Full time

Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Job Types**: Full-time, Permanent, Contract
Contract length: 6 months

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or planning to relocate before starting work (required)



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