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Customer Service Agent

4 months ago

Bangsar South, Malaysia Brandt International Sdn Bhd Full time

Position - Customer Service - Logistic (non-voice)

Working Location -Bangsar South, Kuala Lumpur
- 15 minutes walking distance from/to Kerinchi LRT station.

Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days

Basic Salary - From 2,300- RM 2,500- Based on relevant working experience.

Fixed Monthly Attendance Allowance - RM200

**Responsibilities**:

- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc

Job Requirement:

- We welcome fresh graduates with excellent English communication skills to apply.
- SPM holders with customer service experience are welcome to apply.
- Good communication skills in English, both spoken and written are mandatory.
- Able to work independently in a fast-paced working environment.
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize, and manage time effectively
- A great team player.
- Willing to work on rotation shifts ( Monday
- Sunday, 10 am to 7 pm and 1 pm to 10 pm)

**Salary**: RM2,300.00 - RM2,500.00 per month

Schedule:

- Rotational shift

Application Question(s):

- What are your salary expectations?
- Can you start work on 19 Feb 2024?

Expected Start Date: 04/22/2024