
Customer Service Specialist
6 months ago
**職責:**
- 及時處理各類投訴及突發事件。
- 負責公司客戶服務部前後端流程的整理、優化與完善。
- 負責處理客戶投訴,保存工作記錄,了解事件真實性,協調各部門後續處理,最終結束事件,了解投訴人對事件處理的滿意度。
- 負責部門內人員週、月工作報告及每月績效考核的總結
- 出現異常情況的網點必須及時向營運部門報告並跟進。
- 負責監督工單及時有效率的完成,提升工單品質。
**要求:**
- 至少 3 年管理客戶服務團隊的經驗。
- 熟練普通話是強制性的,因為該職位要求候選人與講普通話的客戶互動。
- 廣泛的後台處理與客戶服務相關的各種問題,處理客戶投訴,在跟進時限內提供適當的解決方案和替代方案以確保解決。
- 物流行業經驗將是一個額外的優勢。
- 良好的人際關係和領導能力。
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