Guest Service Ambassador

3 weeks ago

Kuala Lumpur, Malaysia Elabram Systems Inc Full time

Job Responsibilities
- Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use

guest’s name at every opportunity.
- Registers and rooms all arrivals according to established procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel

system.
- Maintains cashier float and ensures accurate daily report of all money received.
- Cashes Hotel guest’s travelers checks and assists with currency exchange.
- Keeps abreast of all modifications to accounting policies and procedures.
- Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.
- Is knowledgeable of all special promotion procedures.
- Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to

assist.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
- Performs audit balances and prepares all works for audit in an orderly fashion.
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax,
- Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
- Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at

all times.
- Is fully aware of the credit policy.
- Has full knowledge of Solaire Manila standards.
- Ensures guest receives prompt attention and request will be fullfilled immediately.
- Ensures guest satisfaction during his/her shift.
- Maintains a neat and tidy appearance at all times.
- When assigned, handles the Call Center Back Office and does the following tasks:
Answers phone calls and ensures that all guests are assisted at all times in a friendly and helpful manner and

attempts to learn and use guest’s name at every opportunity.

Performs rooms controlling; blocking of rooms for all arrivals, ensuring the guest’s room preferences is met.

Assists guest in the event of a possible room transfer; calls the bell service for luggage assistance.

Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.'

Monitors the Saflok system and report to the Duty Manager any discrepancies found in the system
- Handles cashiering activities during assigned shift including:
Cash handling and banking procedures

Dealing with irregular payments

Instructing team members of credit policies and facilities

Carry out debtor control

Preparation of cashier reports

Supervision of the whole cashiering system

Accuracy of the Foreign Exchange Board
- Assumes other duties assigned by Management as required.

**Job Requirements**

Education
- Certification holder in Hospitality Management or related disciplines

Work experience
- Relevant experience of Front Office in the Hotel industry is an advantage

**Relevant skills**
- Knowledge of Hotel facilities and services
- Initiative, organized and detail-oriented; excellent communication and interpersonal skills
- Good command of both written and spoken English and Mandarin; knowledge of another foreign language is an advantage
- Male, at least 5’ 8” in height; female, at least 5’ 4” in height

职位类型：全职

薪资： RM9,500.00至RM12,000.00（每月 ）

Application Question(s):

- Are you willing to work in the Philippines?
- What is your height for our record?

**Language**:

- Mandarin (required)

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