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Live Chat Consultant

3 months ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Terms and conditions applies
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.

BuildYourDreamWithUs

:
The Customer Care Consultant (CCC) role is to resolve customer complaints via live chat. The CCC is required to greet customers warmly and ascertain the problem. The CCC is also required to assist customers in their inquiries.

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via live live chat (end to end handling of live chat ) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- Minimum Qualification - Degree Fresh Grad / Diploma with 6 Months of Experience and SPM with 2 Years of related working experience
- Experience in customer service roles is desirable. Past working experience in contact/call centerare encouraged to apply
- Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy,ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive,immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8AM - 5PM, 12PM -9PM)
- Required to have own transportation arrangement
- Able to start immediately

What you would enjoy as SRGian?
- Ability to earn high performance incentives
- Performance based environment which gives you an opportunity to outshine
- Constant support and extensive training to prepare you for your role and your career growth
- Be coached and mentored by the experts in the field
- Rigorous expansion which gives you great opportunity for career advancement
- Exposure & experience in a fast paced BPO Call Centre Industry
- Ability to sharpen and enhance your communication and negotiation skills
- Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
- Fun and exciting work environment
- Engaging activities and recognition programs
- Medical claims, Employer’s EPF contribution and social security coverage
- You will be entitled to get increment of salary RM 200 (Fixed) if achieve KPI on 2 Months

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Application Deadline: 02/01/2024
Expected Start Date: 06/18/2024