Customer Care Assistant
4 days ago
**Employment Type : Contract 1 year-renewable with the opportunity to convert as permanent**
**Responsibilities**:
- Listen to respond efficiently and accurately by explaining possible solutions, plus always ensuring that customers feel supported and valued.
- Contact customers to execute sales and aftersales programs which includes service bookings, customer satisfaction follow-up, and other customer related campaigns.
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Maintains and improves customer experience by utilizing the appropriate systems software, databases, scripts, and tools to run daily operations.
- Understand and strive to meet and exceed call center metrics while providing excellent and consistent customer service
**Job Requirements.**
- Min SPM, Certificate, Diploma / Degree in any discipline.
- Experience in customer handling and have a passion to exceed customer’s expectations.
- Service-oriented, pleasant personality with good communication and interpersonal skills.
- Proficiency in English and Malay language. Ability to speak in Mandarin and other Chinese dialects is an added advantage except for vacancies in Penang, where ability to converse Mandarin/ Chinese dialects is compulsory.
Vacancies are available in HQ office (Petaling Jaya) and Penang.
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