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Application Support

4 weeks ago


Kuala Lumpur, Malaysia Datum Clearmind Sdn Bhd Full time

Datum is looking for an engaged, technical, and team-oriented Application Support to join our expanding organization
In this role, you will work directly with Datum’s customers to resolve issues. You will contribute to and follow procedures for troubleshooting, escalation, and resolution. You will ensure we meet or exceed our service level agreements and provide the customers with world-class service. You will have the opportunity to leverage and contribute to our growing knowledge base and training material.

**Responsibilities**:

- Work collaboratively with customers as they transition from project implementation and go-live to active customers
- Represent the company brand & values during all client interactions
- Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the servicing industry
- Manage a queue of active tickets from customers and route tickets appropriately to ensure appropriate resolution and customer satisfaction
- Identify, communicate and escalate critical issues to appropriate internal and external parties
- Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation
- Perform after-hours support as necessary for the customers

**Requirements**:

- Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience
- Excellent problem-solving skills
- Excellent teamwork and communication skills
- Exemplary organizational and multitasking skills
- Strong ability to remain patient, listen and empathize with customer questions and software issues
- Software Implementation Experience, Software Development & Accounting Background is a plus

The Benefits For Undertaking This Career Are As Follows
- Basic salary, commissions on projects, and training
- Wide range of career path
- Standard medical claims
- Travel allowances
- Great exposure and learning experiences.

Datum was established in the year 2000, cumulating experiences from IT training, infrastructure services, digital marketing, system solutions development, and offering SaaS solutions (Software as a Service).

Our Datumians team consists of enthusiastic and committed multi-platform, full stack developers, mobile App developers, database administrators, and customer care & support.

We believe that being innovative, openness, and having a sense of urgency with a passion to delight customers is the success path for Datumians.

Our vision is to help all enterprises to use and operate ERP systems comfortably.

**Our purpose**:
I. We are passionate about elevating work burdens and freeing time for meaningful communications.

II. We share the joy by helping communities with a caring heart and making life better for others. And the reason why we exist.
Bachelor's or Equivalent