Executive, Customer Service

6 months ago


Petaling Jaya, Malaysia Glory HR Solutions Full time

**Responsibilities: -**
- Assess the Admission / Discharge case accordance to the Insurance’s policy terms and conditions.
- Ensure all the documents received are complete with info that required for Guarantee Letter (GL) issuance.
- Follow up with hospital on documents (breakdown bill, dosage of medication...etc) / reports for those incomplete documents cases.
- Calling hospital to confirm received on the Outpatient (OP) GL.
- Follow up with the sender if the documents received were incomplete.
- Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele.

**Requirements**:

- Diploma/Degree holders in any field.
- Good communication skills.
- Good computer skills and meticulous with details.
- Must be able to read and write English & Bahasa Malaysia due to clientele portfolio.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Willingness to work late / on shift / work as / when required.
- Possess own transport.

**This position will be based in Bukit Jelutong, Shah Alam.**

**For details or any inquiries, you may call 010-469 3738.**

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)
- TPA / Insurance / Healthcare Industry: 1 year (preferred)



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