Executive, Customer Service
6 months ago
**Responsibilities: -**
- Assess the Admission / Discharge case accordance to the Insurance’s policy terms and conditions.
- Ensure all the documents received are complete with info that required for Guarantee Letter (GL) issuance.
- Follow up with hospital on documents (breakdown bill, dosage of medication...etc) / reports for those incomplete documents cases.
- Calling hospital to confirm received on the Outpatient (OP) GL.
- Follow up with the sender if the documents received were incomplete.
- Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele.
**Requirements**:
- Diploma/Degree holders in any field.
- Good communication skills.
- Good computer skills and meticulous with details.
- Must be able to read and write English & Bahasa Malaysia due to clientele portfolio.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Willingness to work late / on shift / work as / when required.
- Possess own transport.
**This position will be based in Bukit Jelutong, Shah Alam.**
**For details or any inquiries, you may call 010-469 3738.**
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
- Night shift
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- TPA / Insurance / Healthcare Industry: 1 year (preferred)
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