Mandarin Speaking Customer Service

4 days ago


Kuala Lumpur, Malaysia Yuwen Education Full time

We are an education set up looking for someone who enjoys assisting in online customer service and sales and marketing. This is a remote working position.

5 days work week, weekends required

**Requirements**:
1) Must able to understand/speak Mandarin and English well as well as reading and writing

2) Being able to speak, write and read in English at a professional or native level will be a bonus

3) Must be proficient and fast with social media such as using Facebook, Instagram, WhatsApp Business

4) Familiar with Google Workplace Apps such as Gmail, Google Docs, Google Slide, Google Sheet, Google Meet and Zoom

5) Must be outgoing, organized and quick thinking

6) Able to respond to online customers quickly (within 1-2 hours during work time) when there is enquiry

7) Possess strong English speaking and written communication skills and coordinates with teaching team to provide solutions to parents and students

8) May need to call or text new customer leads to fix appointments, having some sales experience will be a bonus

9) Need to regularly update Google sheet and team on customer progress. Being strong in Excel/Google sheet will be a bonus

10) Training will be provided

11) Pay attention in details

**Job Types**: Full-time, Permanent
Contract length: 24 months

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Professional development
- Work from home

Schedule:

- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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