Customer Support @penang

7 months ago


George Town, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

**About Our Client**

The company operates in the Optical Goods Stores industry, they produce and sell optical goods like ophthalmic frames, lenses, and sunglass lenses.

**Responsibilities**:

- Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic and professional attitude towards customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
- Accurate data entry
- Communicating and coordinating with colleagues, especially with sales force
- Pick stock lenses
- Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager

**Requirements**:

- Education: High school diploma or equivalent
- Experience at least 1 year of experience working with customer support
- Previous experience with customer service and data entry
- **Mandarin speaker** required for this role
- Optical experience is an advantage
- Accurate numeracy skills
- Comfortable using computers
- Knowledge of customer service principles and practices
- Send your resume to _**Bryan +6011-1288-1775 **_for immediate screening_

**Job Type**: Permanent

**Salary**: RM3,500.00 - RM4,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Are you familiar with Microsoft Office such as Outlook, Excel, and Word

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Mandarin (required)



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