Operation Support Exec
7 months ago
Looking for Business Operation Support - Optical Industry
- Mon - Fri =9am - 6pm 2. Sat = 9am - 1pm
- Location: Penang Island
**Responsibilities**:
- Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic and professional attitude towards customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded. Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
- Accurate data entry
- Communicating and coordinating with colleagues, especially with sales force
- Pick stock lenses
- Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager
- Education: High school diploma or equivalent
- Experience o At least 1 year of experience working with customer support
- Previous experience with customer service and data entry
- Mandarin speaker required for this role
- Optical experience is an advantage
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (required)
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