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Customer Service Representative

1 month ago

Shah Alam, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time

Establish a good relationship with customers and provide excellent customer service.
- Provide customers with accurate and precise product and service information
- To represent the company in a positive and professional manner.
- Exceeding customer expectations in terms of customer service and accurate information.
- Handle customer service-related inquiries and requests from social media and escalate less-related matters to relevant departments.
- Respond to customer complaints, and feedback professionally with solutions to issues inquired
- Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer.
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review.
- Work closely with another department to follow up on the customer order status.
- The additional task required by the company in accordance with the day-to-day operational flow of the company.

**Job Types**: Contract, Temporary
Contract length: 2 months

**Salary**: From RM2,000.00 per month

**Benefits**:

- Free parking
- Professional development

Schedule:

- Day shift
- On call
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Overtime pay

**Experience**:

- Customer support: 1 year (preferred)

Ability to Commute:

- Shah Alam (preferred)

Ability to Relocate:

- Shah Alam: Relocate before starting work (required)

Willingness to travel:

- 50% (preferred)

Expected Start Date: 03/11/2024

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