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Manager Operations

7 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

A trade Settlements process which team is responsible to ensure clients trade instruction’s are processed accordingly as per the SLA ensuring they are settled on a timely basis.

**The Opportunity**:

- To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Ensure completion of processing tasks in accordance with established procedures and standards.
- Demonstrates ways to improve customer service, increase productivity and accuracy.
- Work well independently; complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
- Demonstration of teamwork through processing requirement and participation in meetings, activities that promotes team spirit.

**What you’ll do**:
This role operates in a highly complex and time critical environment and is required to be fully involved in processing of trade settlements activities, which includes (but not limited to):

- 100% of time spent in processing / technical aspects of the process
- Checking all trade settlements and foreign exchange transactions (depending on business requirement, this role may undertake input and processing of transactions, where in that scenario, the relevant checks will be undertaken by another checker of the same level
- Approvals of trade related transactions and foreign exchange, based on the approval authority designated for this role (please refer to the approval matrix for defined limits)
- Approvals of cash / securities account opening/closure/maintenance (applicable for non-trade profiles)
- Investigation of failed trades, escalations from business, insufficient funding from clients
- Reconciliation of cash, stock and Nostro accounts, which includes investigation of breaks (where necessary)
- Management Information Reporting
- Conduct training for new hires and cross-trainees (this also covers preparation of training reports, monitoring the performance of the trainees and accreditation)
- Undertake review and periodic maintenance of the procedures for the processes
- Lead User Acceptance Testing for the business (as and when required)
- Lead Projects for both business partners and HSSO (based on business objectives, targets and requirement)
- Regular liaison with business partners

Business specifications for this role outlined below:

- Product Range / functions would include Settlements, FX, Reconciliations and Management Information
- 100% involvement in processing and technical aspects of the business
- Responsible functionally across multiple Middle East jurisdictions serviced out of HSSO KL

Business Impact:
Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute transactions swiftly and accurately, adhering to the process and FIM guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
- Financial Loss
- Regulatory Impact
- Reputational Damage
- Audit Findings / FIM Breach
- Increased Operational Risk
Requirements

**What you will need to succeed in the role**:
**Knowledge**
- A post-graduate diploma or degree in any discipline ((preferably in Accounting, Finance and Banking). Higher qualification not a bar provided aspirations commensurate with the position

**Experience**
- At least 3-5 years experience in management position with exposure to appraisals, counseling, team building and staff development.
- Experience in Securities processing environment. Knowledge in Cash Management, Trade Settlement, Cash Payment, FX’s and Investigations are essential
- Possess relevant Securities background and industry knowledge - preferably in the Global Custody or Sub Custody businesses.
- Possess at least 18 months of Securities experience

**Skills**
- Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
- Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
- Initiate cost control measures by achieving resource efficiency and managing overheads
- Evidence of process management skills with an ability to initiate process improvements
- Evidence of very good prioritizing, planning and organizing skills.
- Ability to effectively communicate and implement group policies and procedures
- Ability to comprehend and minimize operational risks including w