Strategic Account Manager
2 weeks ago
**RESPONSIBILITIES**
- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
**ACCOUNTABILITIES AND PERFORMANCE MEASURES**
- Achieves assigned sales quota in designated strategic accounts
- Meets assigned expectations for profitability
- Achieves strategic customer objectives defined by company management
- Completes strategic customer account plans that meet company standards
- Maintains high customer satisfaction ratings that meet company standards
- Completes required training and development objectives within the assigned time frame
**ORGANIZATIONAL ALIGNMENT**
- Reports to the Head of Sales
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
- Closely coordinates company executive involvement with customer management
- Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
- This position may have direct report staff assigned to support responsibilities in specific customers
**QUALIFICATIONS**
- Four year college degree from an accredited institution
- Extensive experiences in strategic sales in a business-to business sales environment
- PC proficiency
- Extensive travel
**Salary**: RM6,500.00 - RM7,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- IT Sales: 6 years (preferred)
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