Strategic Account Manager

3 weeks ago

Kuala Lumpur, Malaysia Katalon, Inc. Full time

**Founded in 2016, Katalon is a global company providing a comprehensive quality management platform**. Our platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

**Katalon serves over 100,000 users across 30,000 teams of all shapes and sizes**, including Fortune Global 500 companies like PwC, KPMG, Abbott, and Standard Chartered. Our automation tool is recognized by prestigious review sites such as Gartner, Capterra, and IT Central Station.

As a **Strategic Account Manager** at Katalon, you will be responsible for expanding our customer base and driving revenue growth in the European region. You will identify and capitalize on expansion and upsell opportunities, create pricing proposals, negotiate terms, and act as a trusted advisor to our customers and peers. Additionally, you will develop account plans for enterprise accounts and build strong relationships with key stakeholders.

**Requirements**:

- Ability to operate in a highly ambiguous and fast-paced environment.
- Ability to land $100K+ average deal sizes in the top Fortune 500 companies in the territory
- Strong business acumen and understanding of enterprise software technical solutions, particularly selling in the DevOps space
- Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders.
- Demonstrated ability to manage complex sales cycles and drive revenue growth within existing accounts.
- Strategic thinker with the ability to identify opportunities for value creation and develop tailored solutions to meet client needs.
- Results-oriented mindset with a focus on exceeding targets and delivering exceptional customer experiences.
- Collaborative team player with the ability to work effectively across departments and geographies in a fast-paced, dynamic environment.

**Responsibilities**:
**Relationship Management**:

- Serve as the primary point of contact for designated enterprise clients, building and maintaining strong, long-lasting relationships.
- Develop a deep understanding of each client's business objectives, organizational structure, and key stakeholders.
- Proactively engage with clients to understand their evolving needs and challenges, and identify opportunities for our solutions to add value.

**Adoption and Retention**:

- Drive adoption and usage of our SaaS products within client organizations, ensuring that they derive maximum value from their investment.
- Monitor client health metrics and proactively address any issues or concerns to prevent churn.
- Collaborate with internal teams, including Customer Success, Product Development, and Sales, to deliver solutions that meet the unique needs of enterprise clients.

**Growth and Expansion**:

- Identify, upsell and cross-sell opportunities within the client base, working closely with the Sales team to execute on expansion strategies.
- Partner with clients to develop strategic roadmaps for leveraging our products to achieve their business objectives, driving increased revenue and customer satisfaction.
- Negotiate contract renewals and expansions, ensuring favourable terms for both the client and the company.

**Communication and Reporting**:

- Provide regular updates to clients on product enhancements, new features, and industry trends that may impact their business.
- Prepare and deliver executive-level presentations and business reviews to demonstrate the value of our solutions and the impact on client success.
- Maintain accurate and up-to-date records of client interactions, opportunities, and forecasts in the CRM system.

**Customer Advocacy**:

- Serve as a customer advocate within the company, championing the needs and priorities of enterprise clients.
- Gather feedback from clients and communicate their insights and requirements to relevant stakeholders to drive product improvements and enhancements.
- Act as a trusted advisor to clients, providing strategic guidance and best practices to help them achieve their business goals.

**Benefits**

**At Katalon,** we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment.

But don’t just take our word for it. Take a better look below:

- **Total Remuneration**:Satisfying your financial goals through competitive compensation and periodic performance bonuses.
- **Well-being & Work-life Balance**:Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
- **Statutory Compliance**: Labor compliance with local regulations that ensure employee security.
- **Work Facilities & Accommodation**: Top-notch equipment, supportive allowances, and A-class facilities.
- **Diversity, Equity, Engagement, & Inclusion**:Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
- **Growth & Re

  • Strategic Account Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Strategic Account Manager, Fsi

    3 weeks ago

    Kuala Lumpur, Malaysia Red Hat Software Full time

    About the job: The Red Hat Enterprise Sales team is looking for an Enterprise Account Manager to join us in Kuala Lumpur, Malaysia. In this role, you will be responsible for retaining and growing sales within financial services Industry (FSI) accounts, helping our customers and partners make business and IT transformations using Red Hat services and...

  • Manager, Strategic Planning

    4 weeks ago

    Kuala Lumpur, Malaysia International Medical University - IMU Full time

    **Responsibilities**: - Conduct market analysis, competitive intelligence, and industry research to translate insights into actionable strategies to sustain competitiveness and leverage market opportunities. - Lead the strategic planning process and documents preparation in collaboration with senior management. Provide strategic guidance and recommendations...

  • Strategic Account Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Orange Full time

    If you are an experience strategic account manager with strong business development acumen and dedicated account management skills with experience selling technology transformation, solutions, and managed services model that demonstrably solve client business & operational issues then, we are looking for someone like you! This is an outstanding opportunity...

  • Strategic Account Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Strategic Account Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Strategic Account Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Lighthouse Intelligence Ltd. Full time

    At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue. We successfully raised 80 million in series of B funding,...

  • Manager, Strategic Planning

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International Medical University - IMU Full time

    Responsibilities: Conduct market analysis, competitive intelligence, and industry research to translate insights into actionable strategies to sustain competitiveness and leverage market opportunities. Lead the strategic planning process and documents preparation in collaboration with senior management. Provide strategic guidance and recommendations based on...

  • Strategic Account Manager

    1 week ago

    Kuala Lumpur, Malaysia Qiagen Full time

    **Overview** At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...

  • Strategic Account Manager – Kuala Lumpur

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform offering accommodations, flights, and more. They use cutting-edge technology to connect travelers with over 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, Agoda's diverse team of 6,000+ employees from 90+ nationalities fosters a work environment rich in diversity,...

  • Strategic Account Manager – Kuala Lumpur

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform offering accommodations, flights, and more. They use cutting-edge technology to connect travelers with over 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, Agoda's diverse team of 6,000+ employees from 90+ nationalities fosters a work environment rich in diversity,...

  • Account Manager, Strategic Fsi

    1 month ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Strategic Account Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Account Manager, Strategic Fsi

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise...

  • Account Manager

    2 months ago

    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Manager, Strategic Investment

    4 weeks ago

    Kuala Lumpur, Malaysia Amanah Raya Berhad Full time

    Our company is actively seeking talented individuals to join our team and contribute their skills and expertise to our ongoing success. Our working life revolves around a strong commitment to law, governance, and upholding the highest integrity values. Our company fosters a culture of fairness and dedication towards ethical practices. Employees at...

  • Associate, Strategic Management

    2 weeks ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Strategic Management **Job Summary: - To be involved in tracking and monitoring the key strategic direction of the Company. - Prepare and deliver reports to track key KPIs. - Collaborate with SMT to ensure the business objectives are met. - Assist in implementing transformational initiatives and projects. - Conduct in-depth analysis to identify...

  • Associate, Strategic Management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Strategic Management**Job Summary: - To be involved in tracking and monitoring the key strategic direction of the Company. Prepare and deliver reports to track key KPIs. Collaborate with SMT to ensure the business objectives are met. Assist in implementing transformational initiatives and projects. Conduct indepth analysis to identify process...

  • Executive, Strategic Partnership

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title: Executive, Strategic Partnership & EventsReports To: t Manager, Partnership & EventsRole Purpose: Accountable for supporting and executing strategic and event planning by ensuring the plan is according to business and Senior Management objectiveKey Accountability: Assist in identifying and evaluating potential partnership opportunities, conducting...

  • Avp, Strategic Planning

    2 weeks ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    AVP, Strategic Planning & Management (GEGM) **The Job** **Strategic Planning & Preparation of Reports** - Assisting CEO to prepare presentation slides for all strategy related work,including presentations and reports due to the board or Singapore office. - Liaising with the respective distribution channels to track and discuss their strategies. **Balanced...