Customer Support

6 days ago


George Town, Malaysia Two95 International Inc. Full time

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English

**Working Hours**: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
- Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)
- Experience in the sales or customer service industry is an added advantage.

**Salary**: Basic salary of RM 3800 + Fixed Language allowance of RM 300

**Responsibilities**:

- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
- Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
- Ensuring innovation and quality in every customer interaction.
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
- Maintaining a comprehensive awareness of the client's strengths in the industry.

**Requirements**:

- Minimum of Diploma in any field
- Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
- Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
- Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
- Excellent understanding and knowledge on high technology products and computers and operating systems
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Excellent judgment and decision-making skills

**Benefits**:
Language allowance 300RM Per month


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