Commercial Operations Assistant Manager
5 days ago
Reference Code: 83003**Commercial Operations Assistant Manager**:
- Kuala Lumpur, 14, MY- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
**MAIN PURPOSE**
Facilitates the implementation and use in all points of sales of various guidelines, tools and items to improve the
boutique’s professionalism and efficiency. He/she also ensures the execution of various sales reports.
Is a key element in the local Commercial Office and a warrant of a maintained focus, consistency and excellence in
all boutique and POS operations and client services. He/she takes part in the definition of the local Retail &
Wholesale strategy and ensures an efficient implementation in both boutiques and specialists POS.
**KEY RESPONSIBILITIES**:
Boutique Daily Operations
- Strives for operational excellence within all boutiques and proactively works with the Boutique
Managements to improve their professionalism according to their opportunities and constraints
- Is the warrant of a correct and efficient implementation and use in all boutiques of all policies,
procedures, guidelines and tools
- Is responsible for the boutique planning, staff allocation and participates to the hiring process
- Supports the Boutique Managements to achieve an optimal staffing within each boutique
- According to specific market and/or boutique needs, identify the most appropriate incentives
and ensures a correct implementation and follow up
- Ensures the order, implementation and correct usage of all Art of Living-related items and tools
such as uniforms, music, fragrances, iPads, etc.
- Receive, control and prepare all the info related on High tickets and incentives for payroll
purposes. Consolidation of retail business information (sales forecast, budget control, expenses)
Control on tourist guides commissions.
- In coordination with Sales Director, following-up any international projects, supervising Retail
meetings preparation, ensuring good communication with other departments
Boutique Network Performance
- Together with the Sales Director, sets and monitors the boutique KPIs and ensures a regular
follow up (BTQ Dashboard)
- Provides in time accurate sales reports
- Supports the Boutique management to achieve an optimal staffing within each boutique
- Deals with staffing issues to optimize boutique performance
- Works transversally with region and SG teams
Specialists Network Performance
- Contributes to define the target assortment of each POS, in collaboration with merchandising teams
- Actively monitors stock on hand in each POS, suggests and implements novelties
- Facilitates order taking, follow up on deliveries
- Key operational contact for all POS
- Designs and issues reporting dashboards
**KEY COMPETENCIES**
- Analytical skills, results and actions oriented
- Structured and organized
- Excellent communication
- Pro-active approach to tasks and ability to manage several projects simultaneously and timely
- Team player
- Client-oriented
- Business acumen
- Meticulous
- I.T savvy
- Ability to convey enthusiasm around a project
- “Hands-on “spirit
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