Officer - Customer Management

1 week ago


Petaling Jaya, Malaysia AXA Partners, Asia Assistance Network Full time

**Key Responsibilities**
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to customers.
- To organize and coordinate the medical assistance services such as inpatient, outpatient, evacuation, and repatriation services for the customer.
- Work closely with the network service providers and correspondents by building and maintaining a professional working relationship during case handling.
- To provide first contact resolution to resolve customer complaint and escalation on a timely manner.
- To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.
- To ensure completeness of documentation of call/case information according to the standard operating procedures and/or guidelines (i.e. complete call logs and reports).

**Technical/ Functional Knowledge, Skills and Abilities**
- Excellent spoken and written communication skills (English and Bahasa Malaysia) are necessary for daily contact with customers, providers and inter-offices; Speak clearly and distinctly.
- Proficient in Microsoft Office Applications (i.e. Outlook, Word, Excel).
- Comfortable in working shift hours and during weekends/public holidays.

**Education, Professional Qualifications and Experience**
- Minimum a Diploma with at least 1-2 years of experience.
- Knowledge of customer service practices and principles would be an added advantage.

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus



  • Petaling Jaya, Malaysia WeCare Property Management Full time

    This is a full-time on-site role for a Business Development Specialist located in Petaling Jaya. The Business Development Specialist will be responsible for analyzing market trends, generating leads, and providing exceptional customer service to prospects and clients. The Business Development Specialist will also be responsible for communicating and...


  • Petaling Jaya, Malaysia CONTINENTAL MANAGEMENT RESOURCES SDN BHD Full time

    Handling reception - answer incoming telephone calls, take and disseminate messages, attend to walk in customers, general cleanliness of the office, facilitating refreshments/meals for meetings and serving clients Sort & distribute daily incoming mails/parcels Draft correspondence in English & Bahasa Malaysia Travel Management - flights bookings, hotel...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Customer Support Administration Officer.**: - **Salary: RM 3000-4000.**: - **Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are...


  • Petaling Jaya, Malaysia One Raffles Management Full time

    **Requirements**: - Near Subang Valley LRT station (3min walk from the station) - Venue: Ara Damansara, Selangor - Working Hours 8 hours a day only! (Monday Friday) - Work in the office only - No experience is required, Basic training will be provided - (Working Hours 9 am-6 pm only **Responsibilities**: - Handle customer feedback over the phone provided...


  • Petaling Jaya, Malaysia AXA Partners, Asia Assistance Network Full time

    **Key Responsibilities** - Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to customers. - To organize and coordinate the medical assistance services such as inpatient, outpatient, evacuation, and repatriation services for the customer. - Work closely with the network service providers and...


  • Petaling Jaya, Malaysia Continental Management Resources Sdn Bhd Full time

    **Responsibilities**: - Answer and direct phone calls. - Organize and schedule appointments, organise & serve refreshments for clients/meetings - Maintain cleanliness of office, upkeep of all office automation - Distribute incoming mail, draft correspondence memos, letters, faxes and forms. - Maintain a structured filing system. - Maintain & order office...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...


  • Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...


  • Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

  • Building Technician

    1 week ago


    Petaling Jaya, Malaysia Burgess Rawson Management Sdn Bhd Full time

    a) To supervise, check and inspect all MEP installations to ensure its functioning; and to ensure that regular scheduled servicing of the installations are carried out as part of preventive maintenance. b) To check and inspect all lightings, fittings and timers to ensure its functionality. c) To record the meter readings of the mains bulk water meter and...


  • Petaling Jaya, Malaysia Quarters Management Services Sdn Bhd Full time

    **RESUME IS COMPULSORY** - Process submission and generate final documentation to distribute to our consultants. - Complete documents to be pack and sent out to the consultant either by pick up or courier service. - Entertain enquiries from consultants regarding all products. - Assist in organize and documenting procedures, workflows, and guidelines to...


  • Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...


  • Petaling Jaya, Malaysia Cretev Sdn Bhd Full time

    List-ID: 97739643Today 21:05 **Job Description**: - POSITION: Customer Service Officer (shift) - Fresh graduates are encouraged to apply. WORK LOCATION: Bangsar / Kelana Jaya / Taman Tun Dr Ismail YOUR ROLES WILL BE: - Respond to customer requests and inquiries by answering product and service question **REQUIREMENTS**: - FRESH GRADUATES are encouraged...

  • Office Manager

    2 days ago


    Petaling Jaya, Malaysia JSK Architects Full time

    **Requirements** - Minimum Diploma/Bachelor graduate in related field. - Good command of English and Mandarin. - Knowledge in accounting an added advantage. **Responsibilities** - Prepares documents, correspondences, minutes of meetings. - Manages front-desk activities, including receiving guests, answering and redirecting phone calls. - Handles monthly...


  • Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Job DescriptionThe ideal candidate will have a proven track record of success in account management, with a strong ability to build and maintain relationships with customers.Key ResponsibilitiesAchieve sales and distribution targets for assigned accounts.Management of trade spend to drive profitable ROI and improved customer/team contribution.Identification...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...


  • Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...


  • Petaling Jaya, Selangor, Malaysia TIME's group Full time

    About Our CompanyPHOENIXDARTS SPORTS MALAYSIA SDN. BHD. is a leading distributor of dart machines in the Malaysian market.We are committed to providing our customers with exceptional products and services.As an Administrative Assistant, you will play a critical role in supporting our team and contributing to our success.Key ResponsibilitiesHandling incoming...