Administrative Customer Services Executive

2 weeks ago


Johor Bahru, Malaysia RAKUYA GADGET (MASAI) Full time

**Position Overview**:
**Key Responsibilities**:

- **Customer Interaction**

Act as the primary point of contact for customer inquiries, providing timely and accurate information about our telecommunication gadgets and services
- **Issue Resolution**:
Address and resolve customer concerns, ensuring a high level of satisfaction through effective communication and problem-solving.
- **Administrative Support**:
Assist in maintaining organized records, managing documentation, and supporting the day-to-day administrative tasks of the customer service department.
- **Order Processing**:
Facilitate order processing, tracking, and coordination to ensure timely delivery of telecommunication gadgets to customers.
- **Communication Coordination**:
Collaborate with internal teams, including sales, marketing, and technical support, to ensure a cohesive and streamlined customer experience.
- **Feedback Collection**:
Gather and analyze customer feedback to identify trends, opportunities for improvement, and areas of excellence.
- **Compliance**:
Ensure adherence to company policies, procedures, and regulatory requirements in all customer interactions and administrative tasks.

**Qualifications and Requirements**:

- Diploma / Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service or administrative role, preferably within the telecommunications or consumer electronics industry.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Excellent organizational and multitasking abilities to handle various administrative tasks efficiently.
- Familiarity with telecommunication gadgets and industry trends is a plus.
- Proficient in using customer relationship management (CRM) tools and other relevant software.

Click that **"APPLY NOW"** button and we will be in touch with you.
If you feel uncertain, no worries just call our friendly **HR Recruiter (Cik Hana) **personnel at **+6012 - 340 7746** for further details.

If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

**Salary**: RM1,500.00 - RM3,985.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Tips

**Education**:

- STM/STPM (preferred)

**Experience**:

- Administration: 1 year (preferred)

Ability to Commute:

- Johor Bahru (required)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (required)

Expected Start Date: 03/04/2024



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