Inbound Customer Care Officer
6 months ago
**various allowances + good benefit**
**Monthly intake and immediately interview arrangement**
**Walking distance from main LRT**
**Contact Centre Environment (24x7) with training provided**
**5 working days per week & work from office**
**Degree fresh graduate with completion letter/final transcript are welcome to apply**
**Responsibilities**:
- Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Respond to customers on timely manner while following standard operating procedures.
- Comply with Bank’s policies and available procedures/guidelines to ensure safety and security of the Bank and customers’ assets are maintained.
- Strive to achieve key performance indicators.
**Requirements**:
- Ability to work under pressure and independently.
- **Willing to work on 24/7 rotational shifts and weekend.**:
- Strong command of spoken and written English.
**Salary**: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
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