Inbound Customer Care Officer

Attending to enquiries after Service Marketing sent out service reminders & promotional packages via weekly SMS blast to enhance customer retention rate - To conduct weekly customer service satisfaction surveys for both sales (post-purchase)and after sales (post-service and repair).This initiative aims to gather feedback from our customers to enhance their...

Role Title : Customer Service Consultant (LiveChat) - Work from office mode Salary Package - Basic up to RM2800 - Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

Purpose of the role **Responsibilities**: Call Centre Support - Answer Inbound calls from merchants and provide 1st level support - Call management and transfers to relevant departments - Settlement file variances - Missing transactions queries - Permanent and one off refund limit increases. - Full PAN enabling on merchant receipt copies - Settlement time...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Customer Service Officer (Call Centre) Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and...

Campaign | DTH/IPTV - Customer Care Consultant Job Scope ~ To attend inbound calls pertaining cust inquiries about Astro DTH product n services Working Location : Plaza Sentral, KL sentral Working Hours ~ Rotational Shift mon - sunday (2Days off) 9am to 6pm 10am to 7pm 11am to 8pm 12noon to 9pm Salary Package - Basic up to RM2800 - Terms and...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

**Role**:Customer Care Officer **Timings**:Day Shift (Permanent) **Industry**:Hotels / Restaurants / Airlines / Travel **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language english - **Job Overview**: As a Customer Service Representative for our airline, you...

**Position**:Inbound Customer Service Executive - **Location**: Kuala Lumpur - **Employment Type**:1 Year Contract (renewal/conversion based on performance) - **No of vacancies**: 5 - **Working Days**:5 days week Monday till Friday - **Working Hours**: 8.30 am till 6 pm - **Salary**: Up to RM3,800 based on related experiences **Other Benefits**: - Training...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Job Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...

**Role**:Sales - Inbound **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Inside Sales mandarin + english speaker - Requirements: Language - English and Mandarin Speaker Minimum 1 year experience of Inside Sales IT sales experience,...

Role Title : Customer Care Consultant (LiveChat) - Work from office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) Salary Package - Basic up to RM2800 - Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for product &...

**Role**:Sales - Inbound **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Global Sales Sales Sales Closing Inbound Sales French Language outbound sales BPO Operations BPO Hiring French and English speaker- Language: French +...

Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet personal/team qualitative and...

To support the Destination Management and team members in developing new products for various markets - To service the B2B demand of international and domestic markets based on existing and new products - To manage and build rapport with suppliers of both inbound and outbound products - To support in costing, coordinating and organizing the needs of B2B...

Location: Office is based at Kerinchi Industry: Telecommunications Working hours: Earliest shift starts at 8am, last shift ends at 10pm Working days: 5 days, 2 days off **Salary**: RM2500 + OT Employment Status: 6 contract Requirement: - Minimum SPM holder - Pass in BM, English, Maths, Sejarah - Good spoken English - Able to work shift hours - Malaysian...

__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...