Mandarin Inbound Call Customer Care Executive
3 weeks ago
**DUTIES AND RESPONSIBILITIES**:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
**REQUIREMENTS**:
- Minimum Qualification - Diploma with 1-year experience or SPM/O-Level with at least 2 years working experience in customer service.
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of **spoken and written in Mandarin**:
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends **(ROTATIONAL SHIFT BASIS; 1PM - 2AM)**:
- Required to have own transportation arrangement
- Able to start immediately
- **Basic RM2,400 + RM200 to RM400 RNR allowance + RM300 language allowance + shift allowance + incentive up to RM2,000**:
- Location**:Plaza Sentral**
Results Driven, Persistence, Go Getter, Time Management, Matured, People Management
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,400.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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