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HR Shared Services Representative

4 weeks ago

Shah Alam, Malaysia PPG Industries Full time

As a PPSC Partner, you will deliver phone and web chat support and a positive customer experience to regional HR customers such as Managers and Employees by aiding with inquiries related to Human Resources using HR systems, service center technologies, and knowledge tools. You will report to the Team Lead and will work on-site at Shah Alam.

**Main Responsibilities**
- Use procedures, policy manuals, and other reference materials available with the knowledge management tool to help answer and resolve employee and manager inquiries
- Communicate and educate customers on HR policies, procedures, and related government regulations, including accurate use of the People Pulse Support Center and associated resources.
- Complete simple Human Resources related transactions in Workday HCM
- Assess employee inquiries and handle customer issues to functional specialists or to third-party vendors / outsourced providers
- Detail all employee inquiries and issues using case management tools (ServiceNow)
- Conduct frequent review of Frequently Asked Questions and procedures to identify steps needed to address customer questions and issues
- Update process documentation, employing language and knowledge expertise

**Qualifications**
- 2 years of experience in HR / Service Desk / Helpdesk
- Understanding of HR and experience with HR systems such as Workday and ServiceNow are desirable.
- Proficiency in English and Mandarin is required as you will provide support to our colleagues in Greater China
- Communication clear to employees or partners and provide solutions (through troubleshooting).
- Willingness to work on occasional public holidays due to operational needs
- Experience in handling and manage multiple, ongoing cases and maintain objectivity

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are "One PPG" to the world.**

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and our markets.

**We trust our people every day, in every way.**

We empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear.

**We make it happen.**

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we oversee it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We learn. We develop our people to grow our businesses.

**PPG Way: (Click here to learn more about the PPG Way)**

Benefits will be discussed with you by your recruiter during the hiring process.

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