Regional Account Manager

7 months ago


Shah Alam, Malaysia CWL Crane Worldwide TransportationSdnBhd Full time

Client-facing role that involves managing the overall business relationship
- Account mapping, breaking down business units, running QBRs, and ensuring SOP execution
- Creating, monitoring, and distributing reports, and being responsible and accountable for performance management, market analysis, and industry awareness
- Driving internal collaborative efforts and supporting best practices in client reviews, strategic business plans, value-added programs, process improvements, tender management, and technology solutions
- Impact and coverage analysis to identify service or opportunity gaps, penetrate the organizational structure, and develop relationships beyond the main points of contact
- Maintaining rates and assessing yields monthly, monitoring accounts for timely payments, and assisting with collections on past-due invoices
- Entering all meeting notes, action items, complaints, and compliments into the company's CRM and distributing them to appropriate people in the global network
- Travelling, when necessary, within the region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
- Ensuring adherence to company policies and regulatory requirements, identifying growth opportunities, and developing a strategy to secure opportunities with the appropriate internal resources
- Creating a business development plan with short
- and long-term business objectives, initiatives, and quantified value-added contribution



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