Client Centre Executive

3 weeks ago

Petaling Jaya, Malaysia Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Malaysia-Petaling Jaya

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 26/Nov/2023, 8:32:48 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
- Collect Client information as needed to serve client and close sales and follow through according to the verification matrix.
- Work closely with team leader to develop and implement sales plan to achieve targets and drive client engagement.
- Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
- Optimise the usage of Diallers and Lead management system to drive greater performance.
- Ensure a full understanding of the risk and control environment in area of responsibility.
- Work with operations team (where needed) to ensure that client requests are fulfilled.
- Develop a deep understanding of various products offered and process as relevant.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Support fulfilment of online leads where applicable. E.g. online form drops offs.
- Ensure prompt and timely call backs are made to clients as committed.
- Support deepening and acquisition within personal client segment.
- Drive adoption of digital offerings as part telesales conversations.
- Ensure all relevant dispositions and notes are updated in system.
- Closure and wrap up done as per set standards.
- Achieve sales target as applicable.
- Relevant educational qualification to perform the job role.
- 1 - 2 years of experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus but not necessary.
- Good communication skill

**Role Specific Technical Competencies**
- Manage Conduct
- Manage Risk
- Prospecting
- Client Pitching
- Account Planning
- Products - Mortgage, Personal Loans, Cards and CASA

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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