Global Support Executive

2 weeks ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Derivatives Services vision is to deliver innovative solutions for our clients, real front to back focus and efficient market leading solutions for today and tomorrow.

**The Opportunity**:
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

**What you’ll do**:

- General Processing
- Contributes to the profitability of the business by providing effective support functions including processing, checking of trades, payments and/or confirmation of Inter-bank/Corporate and E-Treasury transactions.
- Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
- Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.
- Able to be a checker and approving deals where payments would be generated.
- Identify and escalate potential showstoppers.
- Participates in team meetings, activities, promotes team spirit and cohesiveness.
- Demonstrates adherence to Core standards and behavior.
- Contribute to the creation of a supportive work environment driven by people centric values.
- Build professional relationships with colleagues in other areas.
- Exhibit ownership of the business
- Assists line manager/supervisor with managing day-to-day operations and training peers as needed.
- Produce MI as required.
Requirements

**What you will need to succeed in the role**:
**Knowledge**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position.

**Experience**:

- Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position.

**Skills**:

- Ability to speak and understand English fluently. Ability to speak and understand Cantonese is an added advantage.
- Ability to write business letters and reports.
- Good conversational/telephone skills
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.

**What additional skills will be good to have?**
- Ability to maintain focus while working with voluminous data.
- Ability to multitask.
- Committed to equal employment opportunities.



  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**: Markets & Securities Services Operations, GDM Derivatives Trade & Position Management **Open positions**: 1 **Role Title**: Global Support Executive **Global Career Band**: GSC 8 **Location (Country / City)**: Kuala Lumpur, Malaysia **Recruiter Name**: Nana Nasrudin **Why join us?** - If you are looking for opportunities...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**:Collateral Services **Open positions: 1** **Role Title**:Global Support Executive*** **Global Career Band: 8** **Location **_(Country / City)_**:Kuala Lumpur, Malaysia **Recruiter Name: Nana Nasruddin*** **Why join us?** The Collateral Services team are responsible for the processing of all collateral related...

  • P2p Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Derivatives Settlements Services covers the entire settlement cycle for Fixed Income Derivatives (FID). FID are highly traded instruments which can be further classified as either OTC or centrally cleared. So, product knowledge is highly sought after skillset both from a buy side or sell side perspective. While the...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all settlements and investigation activities for...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** A trade Settlements process which team is responsible to ensure clients trade instruction’s are processed accordingly as per the SLA ensuring they are settled on a timely basis._ _ **The Opportunity**: - To continuously provide high quality processing services to achieve maximum customer satisfaction within the...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client is one of Australia's largest insurance companies focused on workers' compensation, risk management, claims management, and personal injury management. Currently looking for a Compliance Support Officer to join the team in **Kuala Lumpur**. The purpose of this role is to provide compliance, risk and governance support to the...


  • Kuala Lumpur, Malaysia Cxl executive Full time

    **Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...


  • Kuala Lumpur, Malaysia SAP Full time

    **We help the world run better** **PURPOSE AND OBJECTIVES** With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business,...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, an Australian fully integrated risk advisory firm, is expanding their team and hiring for Administrative Support to be based in Kuala Lumpur! As the Administrative Support, you are responsible for supporting the firm on insurances and liaise with different stakeholders. In this role, the team is expecting a proactive and...


  • Kuala Lumpur, Malaysia NIKI Global Tours Sdn. Bhd. Full time

    **NIKI Global Tours Sdn Bhd** is a European tour operator company, specialized in Halal Muslim travel from budget to luxury as well as customizing packages for travel agents -e.g., arranging accommodation in hotels, motels, private country houses, villas, camping sites, yacht, cruisers, caravans and flat, holiday tours, provide insurance covers specifically...


  • Kuala Lumpur, Malaysia iae GLOBAL Full time

    Reporting to the CEO and the Director of Global Strategic Support (DGSS), the Contract Administrator will assist the iae GLOBAL senior executive team and the DGSS to manage and oversee company contracts, especially with partner institutions. The primary duties will be to prepare, negotiate and record iae GLOBAL agreements, and disseminate timely key contract...

  • Sgo Officer

    4 weeks ago


    Kuala Lumpur, Malaysia Avensys Consulting Sdn Bhd Full time

    RESPONSIBILITIES - Manage remote centralized provisioning activities of OLLC for international circuits that requires Overseas Local Loop Circuits (OLLC). Engineer shall also provide services to enable the centralization of remote provisioning of these circuits across the world - Manage, track, update and closure of all OLLC works-orders as per different...


  • Kuala Lumpur, Malaysia Central Global Berhad Full time

    To execute and support overall marketing functions and activities in the company’s International - Business with the aim of achieving the company sales profit and objectives. - To develop new customers in assigned geographical territories and grow existing customers product portfolio. - To participate in strategic oversea trade exhibitions including field...


  • Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position snapshot** - Nestrade Procurement Division, Kuala Lumpur (MY) - Permanent full-time position, 100% - A challenging role with global responsibilities. - Genuine opportunities for career and personal development. - Attractive and dynamic international working environment. - Modern “smart office” locations providing agile & collaborative...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Assistant Manager, Global Marketing Western (UK, ANZ & S. Asia) **Reports To**: - Manager, Global Marketing **Role Purpose**: - Accountable for leading and supporting the development and execution of marketing strategies and initiatives in the Western Region. **Key Accountability**: - Assist the Global Marketing Manager in developing...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Manager, Global Marketing **Role Purpose**: - Accountable for leading and supporting the development and execution of marketing strategies and initiatives in the Western Region. **Key Accountability**: - Assist the Global Marketing Manager in developing marketing strategies and plans for the Western Region, aligned with global...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

    We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. The Global Operations Senior Analyst will be fully dedicated, and accountable operations support resource for our global Partner Ecosystem & Alliances team focused on elevating our responsiveness, support, and accountability in this area. You...