Technical Troubleshooting Agent-mandarin

So what will you be doing as a Technical Troubleshooting Agent? As a technical troubleshooting agent, your primary responsibility will be to specializes in resolving technical issues and problems faced by customers or end call. Your Responsibilities - Accountable for closing customer inquiries regarding company products/services, customer's accounts and...

**Role**:Mandarin Language Expert **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Technical Support technical solutions - As a technical troubleshooting agent, your primary responsibility will be...

So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...

**Job Description**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate...

Location: KL Sentral, Kuala Lumpur - Shift: 9:00am to 18:00 pm (Monday to Friday) **Overview** So what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer's accounts and provide additional clarifications as requested by customers -...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts' statuses, share appropriate...

**Responsibilities**: - Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales - Manage International Community in designated language, including: recruiting new experts, regularly - engaging with current experts, managing experts’ statuses, share appropriate...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

**Responsibilities**: - Troubleshoot and resolve hardware and software issues - Document all technical issues and resolutions accurately - Escalate complex technical issues to the appropriate team members - Ensure excellent customer service and satisfaction at all times - Collaborate with other team members to improve processes and procedures **Job...

**Your Role and Responsibilities** - Manages and provide management support to the agents who are supporting the customer inquiries and problems. - Responsible for the development and motivation of the agents and ensuring they have the necessary tools and information. - Proactively solve problems and provide timely resolution to ensure mínimal impact to...

**Role Purpose**: **Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team...

**Role Purpose**: **Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. - Collaborate with other members of the IT...

**Role Purpose**: **Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. - Collaborate with other members of the IT...

**Position Overview**: The Maxpert (Fiber Sales Agent) provides in-home WiFi troubleshooting and promotes upgraded fiber plans to customers. This role requires a blend of technical skills and sales acumen, with commissions earned from successful sales. **Key Responsibilities**: - Troubleshoot and resolve home WiFi issues. - Cross-sell upgraded fiber plans...

Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Must have experiences in L1...

We are seeking a highly skilled Mandarin Language Technical Support Professional to join our team at Recooty. As a Technical Support Specialist (L2), you will be responsible for delivering exceptional customer service through various communication channels.Main Responsibilities:Provide timely and effective support to customers via phone, email, and chat...

We are looking for a highly skilled Technical Support Expert (Mandarin Speaking) to join our team at Recooty. As a Technical Support Specialist (L2), you will provide top-notch customer service through various communication channels.Main Responsibilities:Offer timely and effective support to customers via phone, email, and chat platforms.Investigate complex...

The position of Technical Support Specialist (L2) Mandarin requires a proficient individual to provide exceptional support to customers via telephone calls, emails, and chats in spoken and written Mandarin, English, and Bahasa Malaysia.Key Responsibilities:Respond promptly and professionally to incoming calls/chats/emails and initiate outbound calls when...

**About the Role**At Recooty, we are seeking a highly skilled Technical Support Specialist to join our team. As an Indonesian language customer service agent, you will be responsible for providing exceptional technical support to our customers and clients with technical issues arising from everyday computer use.The ideal candidate will have a good command of...

We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...