L1 Service Desk Support

First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Mandarin & English - Excellent communication - L1 Remote Support...

**Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work environment. - **Service Delivery**: Oversee the daily operations of the service desk, ensuring timely and efficient resolution of technical issues within SLA. - **Customer Service**: Maintain high levels...

**Tasks**: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines...

**Tasks**: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...

Role Title : Customer Service L1 Service Associate - Work From Office mode - Location : 3rd floor, Infinite Centre, Unit L3-2, 1 Jalan 13/6, 46200 Petaling Jaya, Selangor. - Salary Package : up to RM4000 (Basic Pay), RM200 (R&R Allowance) - Medical & Hospitalization entitlement - Training is provided - Fully vaccinated applicants only - Able to start...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

Tasks: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines (SLA) - Providing input toward...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

Key Objectives of Position: As a Lenovo Managed Service Desk Supervisor, you are one of the key pillars in providing support services for our Managed Service customers. Being skilled in Lenovo Systems, procedures, and operations, you will be responsible to drive customer support Service Level Agreement (SLA) primarily in Indonesia & South East Asia markets....

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

**Company Description** NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be...

**Company Description** NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be...

Job Position: Service Desk Support Company Background: IT Solution Service Provider - (I Gaming / Entertainment ) Salary Range: Basic MYR4,000 - MYR6,500 Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift Location: Plaza Ascent near Paradigm PJ Benefit: - 13th month salary - Medical benefit, vision benefit, dental benefit, attendance...

**Who are we?** Omnidesk is a standing desk company based in Singapore, Australia and Malaysia. Our mission is to help our users build a workspace that feels good, is more productive and ergonomic. Your role as the Customer Service Officer in our team will be our first line support for resolving questions and issues in regards to our...

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**. **Responsibilies**: Process incoming -**IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you Deliver high -quality customer service at all...

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24x7, in multiple languages**. **Responsibilies**: - Input detailed technical information into the online **IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you - Deliver...

Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on tools, resources,...

**任務：** - 為最終用戶提供遠端 L1 支援； - 分析問題並制定正確的解決方案； - 故障排除以及與非技術最終用戶相關的解決程序， - 在整個事件生命週期內開啟、關閉和監控系統中的事件； - 監控正確的時間表 (SLA) - 透過電話、電子郵件和聊天與最終用戶聯繫，->...

**任務：** - 為最終用戶提供遠端 L1 支援； - 分析問題並制定正確的解決方案； - 故障排除以及與非技術最終用戶相關的解決程序， - 在整個事件生命週期內開啟、關閉和監控系統中的事件； - 監控正確的時間表 (SLA) - 透過電話、電子郵件和聊天與最終用戶聯繫，->...