Level 2 Technical Support

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

Provide technical support and configurations of robots. - Troubleshoot and rectify hardware, software, operating systems and network problems. - Install, configure and deploy software, hardware and network for end-users. - Monitor servers, network health and performance. - Maintain IT hardware and software inventory. - Coordinate system implementation &...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

**Position: Enterprise Support Analyst** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Nightshift 9 PM - 6 AM)** **Salary: RM 2800 - RM 3300 + Allowances** **Responsibilities**: - Ability to provide excellent customer service including strong troubleshooting, analytical, and...

To answer incoming calls from internal user regarding BCRM, portal, apps, Payment Gateway and SMS Gateway to ensure key KPI’s are met. - To meter or exceed the level of the service when responding all incoming Incidents and Work Order. - To accurately record and classifying all incoming with the appropriate priority, category and incident summary details...

**Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...

PIKOM's GBS Asia Award: "Best New Global Business Services - 2019", "Best Digital GBS - 2020" and "Best Business Process Transformation - 2020" - GRADUAN "Top 3 Most Preferred Employer in Malaysian Shared Services Industry" - Flexi Wellness benefit - Extensive Learning and Development program all year round - Diverse, Young and Vibrant team **You will play...

**Position title : Customer Service Representative** **Location : Bandar Sunway** **Working Days : Rotational Shift** **Responsibilities**: - To handle all customer enquiries and requests promptly, accurately and professionally. - Identify troubleshooting technical issues. - To meet service targets by achieving both service and productivity level by...

**Technical Sales Support Specialist - Blending & Formulation**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...

**Responsibilities**: - Ticket Management: Open, update, and close support tickets in the designated ticketing system, ensuring all relevant information is properly documented and tracked. - Knowledge Base: Contribute to the maintenance and enhancement of the knowledge base, creating and updating articles to facilitate efficient issue resolution. - Team...

**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...

Job Specification: 1. Electronics technician from a technical graduate. Interested in technical tools and IoT (Internet of Things) 2. Have basic knowledge of electrical and/or vehicle wiring. Job Description: 1. Installing GPS, CCTV, or other tools on vehicles. 2. Install according to the established schedule. 3. Deal with customers in the field if there are...

**Customer Support (Junior/ Entry level)** **Great career development with international fulfillment company** **Responsible**: - Proactively follow up with customers to confirm order upon deliver. - Provide exceptional customer service by addressing seller inquiries and concerns. - Ensure the shipment process is successfully delivered to customer. -...

**Roles & Responsibilities**: 1. To enhance, maintain & support existing system/ website for Malaysia Office 2. To manage software / hardware, trouble-shooting and technical support for **AUG** staffs. 3. To work with marketing staff in creative development for events, web pages and deliver online promotional initiatives to optimize campaigns. 4. To...

**About the client**: The client provides total solution for consulting, project management, solutions integration and managed services in the new age of information and technology industry. They enable companies to outperform the competition and help companies to renew themselves while also creating new avenues to generate value. They provide strategic...

**Job Description**: - Provide solutions to fibre customer post-installation technical issues including the below: - Troubleshooting and configuration of hardware (router and WiFi devices) - Engage with Digi Technology team for backend troubleshooting activities and solutioning - Engage with partners (installers) for: - on-site troubleshooting and...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

**Requirement**: **Required skills**: IT Network, IT Hardware and Software. **Additional Skills**: MS Windows Server, MS Windows XP/ Win7/Win10, Hyper-V, Fresh Graduate / If possess 1-2years experience in IT support field would be added advantages. 1 Full-Time position available. **Job Responsibilty**: Support and assist in PC troubleshooting,company...

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution driven tools. **Job Description**: - Support regional subsidiaries, distributors...